Assistant Manager

3 days ago

Penrith, Australia MERCURE Full time

**Company Description** Assistant Manager (Duty Manager)**

**$70,696 per annum plus superannuation.**

At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, industry training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.

**Who we are...**

Mercure Penrith is part of worldwide hotel group, Accor. Our hotel has 222 guest rooms located in the heart of the Penrith Panthers precinct. The precinct attracts guests not only for leisure stays but for a variety of events including sporting and conferences. Penrith is a busy city with endless opportunities for events and business growth.
**Job Description** What you'll be doing**:
As an Assistant Manager, you will lead the team working evening shifts from 3pm to 11pm across all areas of Front Office and play a crucial role in providing a welcoming experience for our guests.

You are able to manage your time and can handle juggling numerous tasks at once. You have an outcome driven approach to performance and results. This pivotal role demands an individual with a meticulous eye for detail, exceptional leadership capabilities, and an unwavering dedication to excellence.

Key responsibilities include:

- Coordinate and manage the day to day operations of the hotel whilst leading and inspiring the team to enhance the guest experience - every guest, every interaction, every day.
- Be proactive and resourceful when attending to guest requests.
- Take initiative to ensure that interactions with our customers are positive and productive.
- Have the necessary skills and training to actively resolve complaints and challenges presented by customers.
- Provide guidance, support training and leadership to all employees.
- Monitor training and offer guidance to employees whilst on shift.
- Assist in all areas of the hotel during peak times to eliminate potential issues.
- Take responsibility for the health and safety of all patrons, guests and staff members.

**Qualifications** What we're looking for**:

- Previous Front Office experience in the hotel industry is essential. Opera Cloud experience is an advantage.
- An uncompromising commitment to providing an exceptional experience for our guests
- A natural, bright and bubbly customer service style that sets you apart from the rest
- Be a calming influence in the midst of a high pressured, fast paced environment, with the ability to sustain and drive positive team morale creating a culture that people want to be part of.
- Natural leadership skills with demonstrated results in developing and motivating teams, your lead by example approach will be infectious
- Be a progressive, creative professional who remains pragmatic and focused in an ever changing and challenging environment.
- Must be available to work evening shifts (3:00pm - 11:00pm) weekdays, weekends and public holidays.

**Additional Information** What’s in it for you**
- Great benefits - worldwide accommodation and food & beverage discounts from you first day.
- Live in Sydney's Western Suburbs? Work close to home and avoid the commute to the Sydney CBD.
- Endless learning & career development opportunities with Australia's largest hospitality group - Accor
- Industry-leading training and development opportunities with Accor Academy
- Work your way at Accor with flexible work arrangements
- Be part of a dynamic hotel environment with a supportive and fun team

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