Banquets Manager

**Job Number** 22202626

**Job Category** Event Management

**Location** W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**HOTEL OVERVIEW**

W Melbourne is the rebel between the streets, taking its design cues from Australia’s cultural capital and providing the back-lane entrance keys to what’s New/Next in the city. Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city’s history. There are five electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space. W Melbourne is set to be the place to see and be seen in.

**What we ask of you**
- Good knowledge of current food & beverage trends
- Energising motivation - its infectious - no job is too big or too small
- A passion for the industry, a want to be the best in service - and the best in luxury lifestyle
- A desire to innovate and create
- A natural born storyteller
- Prior experience leading and inspiring a team

**How you will make an impact**

You have a respect for craft and are motivated by a desire to meet & connect with our guests. You are an insider and share that with the team and guests. You are sociable, expressive and have a love of service and style.

**What you will do**
- Lead the team to ensure seamless service
- Guide, mentor and develop the team
- Not be confined by standards
- Do whatever it takes to create the W scene

**Perks, Rewards, Motivations**
- Discounts on hotel rooms including all properties within the Marriott International group
- Discounts on food & beverage worldwide
- The best hotel training opportunities produced independently by W Melbourne and internationally recognised training programs by Marriott International
- Recognition programs to keep you motivated
- Wellbeing & mindfulness programs to ensure you stay healthy in and out of work

**JOB SUMMARY**

Directs and motivates banquet team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone servicing the event. Identifies training opportunities and plans a strategy to accomplish goals.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.

**CORE WORK ACTIVITIES**

**Managing Banquet Services Operations**
- Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).
- Applies knowledge of all laws, as they relate to an event.
- Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
- Adheres to and reinforces all standards, policies, and procedures.
- Maintains established sanitation levels.
- Manages departmental inventories and maintains equipment.
- Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.
- Schedules banquet service staff to forecast and service standards, while maximizing profits.
- Assists team in developing lasting relationships with groups to retain business and increase growth.

**Participating in and Leading Banquet Teams**
- Sets goals and delegates tasks to improve departmental performance.
- Conducts monthly department meetings with the Banquet team.
- Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.
- Acts as a liaison to the kitchen staff.
- Leads shifts and actively participates in the servicing of events.

**Ensuring and Providing Exceptional Customer Service**
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Responds to and handles guest problems and complaints.
- Empowers employees to provide excellent customer service.
- Ensures employees understand expectations and parameters.
- Strives to improve service performance.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Reviews comment cards and guest satisfaction results with employees.

**Conducting Human Resources Activities**
- Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
- Observes service behaviors of employees and provides feedback to individuals.
- Monitors progress and leads discussion with staff each period.
- Participates in the development and implementation of corrective action plans.
- Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement