Ict Service Desk Team Leader Psc094

**A great lifestyle in a treasured environment, this is life at PSC**

**The opportunity**

As we progress through our Digital Roadmap Strategy and begin the migration of Microsoft 365, we’re seeking an experienced ICT Service Desk Team Leader to join our team on a contract basis for a period of up to 6 months with potential opportunities to extend in a Technology team undergoing rapid transformation.

The position of ICT Service Desk Team Leader is vital in administering Council’s Information & Communication Technology infrastructure systems and services through the ITIL Service Operation phase, and in providing specialist technical advice and analysis.

Within your team, you will support and mentor an ICT Support Officer Level 1 and an ICT Support Officer Level 2, ensuring service levels are executed to a high standard across the organisation, supporting our internal stakeholders through their ICT needs.

**This is the perfect opportunity for an experienced professional looking for a secondment opportunity to be involved in the delivery of our Digital Roadmap project.**
- **This is a contract opportunity** - working full-time 35 hours / week
- **Base Salary Range**: $93,424 to $109,907 pa based on 35 hours / week + 12% superannuation + $2,312 retention allowance
- **Y**ou will be working from** PSC Administration Building, Raymond Terrace

**Some of the key responsibilities within this role are listed below however you can view the full list here -**view the position description.**
- Management of Council’s ICT Infrastructure systems and services
- Incident and problem management
- Project Delivery, including Service Design and Transition
- Assist the ICT Operations Lead where required

**We’re all about putting the right people, in the right role Here’s what we’re looking for**:

- Proven experience in leading an ICT support function, including mentoring Level 1-2 staff and managing incident workflows within an ITIL-aligned environment.
- Demonstrated expertise in Microsoft 365 administration including Exchange Online, SharePoint, Teams, Entra ID and Intune endpoint management.
- Advanced troubleshooting skills across Windows desktop, server environments and common networking protocols

**This is life at PSC**
- Work/Life balance with generous leave entitlements, flexible work options and leave in lieu
- Long service leave when you’ve been with us for just over 5 years
- Health & Wellbeing leave to recharge when you need it
- Industry leading Paid Parental Leave accessible for all employees - regardless of how you became a parent, we offer 14 weeks that can be taken within 2 years from the birth, adoption, or long-term foster care of your child.
- PSCare Day available to all employees to take in addition to your regular leave entitlements
- Confidential support (including mental health) through our employee assistance program
- Award winning health and wellbeing program PSCare, Workers Health Initiative with access to a broad range of gyms in the area, and discounted health insurance
- Free parking on site and a convenient local shopping centre
- Coffee and food to keep you sustained at our on-site café
- And lots more

**Enough about us, we want to hear about you So tell us about**
- Why you want this role and how it aligns with your career goals?

**Ready to Apply? Here’s what you need to know**
- **Applications Close**:Midnight, Sunday 3 August 2025
- **C**ontact**:Amy Reynolds, Chief Technical Officer, on (02) 4988 0515
- We’re a 2024 Circle Back Initiative Employer - we commit to respond to every applicant
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- Port Stephens Council adheres to the principles of a child safe organisation and supports children and young people having safe and welcoming experience in our community, accessing our facilities and in our care
- We acknowledge the Worimi as the original Custodians and inhabitants of Port Stephens. May we walk the road to tomorrow with mutual respect and admiration as we care for the beautiful land and waterways together