Communications Manager

**See yourself in our team**

Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience to our 10 million+ personal and small business customers. We offer market-leading products and services, supported by some of the world’s best systems and processes.

In the Frontline Experience (Fx) team, we support the Retail Bank’s customer contact centres, known as Customer Service Direct (CSD). We support the business by helping to deliver industry leading customer experience, change management, communications, process and strategy functions.

**Do work that matters**

The Collections and Recoveries Frontline Experience team focus on shaping and delivering brilliant experiences for our Collections Frontline teams and in turn enabling them to meet the moments that matter for our customers. We are looking for someone who is passionate about telling the inspiring stories of our people and customers whilst bringing our teams closer together. We also support our business leaders and stakeholders as trusted advisors and deliver strategic communications that moves us closer to our purpose of building a brighter future for all.

Ideally, you’re comfortable managing the end-to-end creation of content, developing communication plans and delivering communications for projects and initiatives. To do this, you’ll be a pro at building strong relationships with your audience, stakeholders and leaders, and can support them with your strong writing skills and experience in communication delivery across multiple channels.

You’ll be part of a close-knit team who work together to get the best outcomes for our people and customers, as you support the Collections People Experience Chapter Lead in the delivery of our overall communication strategy.

We’re excited to find the next communications superstar to join our team, and we’d love to hear from you if you think you’re a good fit

**Your key duties will include**:

- Manage the end-to-end creation of creative collateral, content and internal communications through multiple delivery channels
- Deliver engaging communications and content through creative writing and storytelling that connect people to our purpose
- Plan and write communications on behalf of senior leaders that convey and align with the Customer Service Direct strategic priorities
- Create, execute and advise on communication plans and/or activity schedules for events and projects
- Continually offer new, fresh and innovative ideas and solutions to maximise impact and increase engagement
- Effectively use and manage channels such as Yammer and SharePoint
- Support with video and graphic production
- Develop and maintain effective working relationships with colleagues in Customer Service Direct and other RBS Communications teams

**We're interested in hearing from people who can demonstrate**
- Exceptional verbal and written communication skills in a business context with high-level attention to detail
- Experience in designing and implementing communication plans
- Exceptional time management skills, autonomy and the ability to manage several competing priorities
- Critical thinking and problem-solving skills, ability to adapt communication style to suit different spokespeople and audiences and proven ability to effectively manage stakeholders
- Experience with SharePoint (or similar content management system), Yammer and other Microsoft Office Applications is desirable
- Experience in production management, content and video development is advantageous but not essential

**_Working at CommBank _**
- At CommBank, we support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you’re interested in. _

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Advertising End Date: 25/10/2024