Administration Officer

4 days ago

Altona North, Australia Cox Automotive Australia Full time

**_6 month max term contract_**:

- **_Full-time hours - Monday to Friday with flexible work options_**:

- **_Based from our site in Altona North_**

Our Transport division processes the ordering and administration for transporting a variety of vehicles to our customers throughout Australia. Reporting to the National Transport Manager, you will utilise your administration and customer service skills to ensure transportation requests are actioned and disseminated on the basis of origin and destination, with vehicles being transported to the selling location and the net financial return is an advantage to the seller and Manheim.

In this role you will be working 1 day from the office (Thursday's) and 4 days from home. Great flexible work opportunity

**Some of your key responsibilities will include**:

- Contact customers to confirm vehicle availability and location.
- Review transport orders to ensure all data is accurate
- Negotiate competitive transport costs and delivery times with transport suppliers to ensure KPIs are met
- Coordinate the transport collection and delivery of mobile vehicles to/from Manheim sites for local and interstate customers, to and from storage locations and off site between customer locations
- Create work orders to ensure that these are on-charged to customers through the account sales or direct invoice process
- Provide booking confirmations to customers, for external buyer transport orders
- Timely follow up of transport suppliers, to ensure collection and delivery to customers is on time
- Work with the Operations division and all customers both internally and externally to coordinate transport
- Monitor ticketed enquiry system and respond to customer enquiries
- Liaise with transport suppliers to resolve transport issues
- Handle general telephone enquiries and complaints

**What would we like you to bring to the team?**
- Proven experience in a fast paced administration role
- Excellent customer service skills
- Exemplary written and verbal communication skills
- Intermediate knowledge of Microsoft Word and Excel
- A positive and pro-active attitude, and be a team player
- Working experience within Automotive/Transport would be beneficial, as would a passion for the industry, although not essential

**A bit more about Us**

Manheim is a significant brand of Cox Automotive, a leading global provider of products and services spanning the automotive industry. Cox Automotive are transforming the way the world buys, sells, owns and uses vehicles with industry-leading digital marketing, financial, retail and wholesale solutions. Cox Automotive operates in over 200 locations with approximately 34,000 staff right across the globe.

Manheim is one of Australia and New Zealand's largest providers of automotive auction services, connecting buyers and sellers to a large and comprehensive wholesale marketplace. With online and in-lane auctions, Manheim provides solutions to all aspects of the automotive auction process giving our customers control over how they buy and sell vehicles, helping them to conduct business in the most efficient way possible.

**Job Type**: Fixed term

**Salary**: $55,825.00 per year

**Benefits**:

- Professional development assistance
- Referral program
- Work from home

Schedule:

- 8 hour shift

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