Customer Service and Administration Officer

6 days ago

Altona, Australia Freight Assist Australia Full time

**About Us**:
Freight Assist Australia specialises in transport and logistics services Australia-Wide. With a friendly and vibrant team, we are determined to provide a solution-based approach to your transport and logistics needs while providing exceptional customer service. Our core specialties spread across a range of industries including food, manufacturing, general products and dangerous goods (packaged and bulk).

**About the Role**:

- Full-Time Position
- 5 Days Per Week (Monday - Friday)
- Office Based Position in Altona, VIC 3018
- Day Shift: 8:30am - 4:45pm

As a Customer Service and Admin Officer, you will play a crucial role in ensuring our operations run smoothly. You will be responsible for providing excellent customer service while supporting various aspects of the business, including administration, logistics coordination, and client interactions.

**Duties & Responsibilities**:

- Providing customer service and prompt resolution to customer queries
- Accurate Data entry (customer pickups, consignment notes, manifesting)
- POD capture data and retrieval
- Checking and verifying loading plans for accuracy and cross-referencing
- Monitoring any critical freight movements
- Completing daily reporting requirements
- Creating manifests for the interstate linehaul
- Process the local driver run sheets for FAA & subcontractor drivers
- Pallet recording and reconciliation.
- Liaising with drivers and fleet team to retrieve outcomes for customers within a timely manner
- Liaising with internal and external stakeholders, including FAA depots nationally
- Other basic administrative and customer service duties.

**Experience and Skills**:

- Good communication skills (verbal & written).
- Teamwork skills (effectively working with others).
- Ability to provide customer service support.
- Strong administration skills.
- Positive attitude, reliable and efficient.
- High level of accuracy and attention to detail.
- Efficient time management, planning, and organisational skills.
- Problem-solving using resources and teamwork.
- Prior transport industry experience (highly desirable).

**Join us**:
At Freight assist Australia we believe our people are one of our greatest assets. Some of the benefits include:

- Ongoing training, learning and development opportunities.
- The opportunity to work in an innovative, growing company that invests in its people and IT programs.
- Job security working for an established company, Melbourne family owned and operated since 2012

Pay: $60,000.00 - $65,000.00 per year

**Benefits**:

- Professional development assistance

Schedule:

- 8 hour shift
- Day shift
- Fixed shift
- Monday to Friday
- Morning shift

Work Authorisation:

- Australia (preferred)

Work Location: In person

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