Nsc Claims Processor

3 days ago

Melbourne, Australia AMP Limited Full time

**The opportunity**

This role is accountable for case managing a claims case and support North Contact Centre and key stakeholders throughout the claims process.

**How you will make an impact**
- Managing a claim case from follow up to determination. With this you will need to make regular contact with beneficiaries, assist with paperwork required and guide them throughout the claims process.
- Processing Permanent Incapacity withdrawals, Family Law, Financial Hardship and Claims admin cases
- Assist in our Claims internal hotline and Chat to support the contact centre.
- Assist in managing the internal escalation mailbox.
- Maintain SLAs for Claims processing.
- Develop and maintain key stakeholder relationships.

**What you will bring to the role**
- Customer focused and experience in administration processing.
- Stakeholder and Client Management.
- Problem solving and attention to detail.
- Being able to manage highly sensitive calls which may include vulnerable clients.
- Claims knowledge / background desirable.

**Is this your dream job?**

**Working for AMP**

We are transforming our business. We are looking for people with courage, accountability and integrity who inspire the same in others. If you are comfortable challenging the status-quo and perform at your best in an evolving and complex environment - we need you.

“AMP -The investor in all of us” **The investor in all of us - AMP**

**Wellbeing & Benefits**

We invest in the health, wellbeing and development of our people by offering a range of great benefits to support you be your best, professionally and personally:

- We-Flex: Choose how, when and where you work.
- CHAMP Program: Access for you and your family to 24/7 wellbeing and counselling support.
- Well-being programs and activities: Annual health checks, flu vaccinations, information sessions.
- Volunteering: opportunities through our AMP Foundation.
- Financial Well-Being: competitive home loans, leading superannuation contribution, discounted financial advice and personal insurance.

**Inclusion & Diversity**

The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at AMP.

At AMP we are committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply. Read more about our Reconciliation Plan here.

**Message to recruitment agencies

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