Clinical Customer Care Manager

Full-time, Hybrid position
- Location in Woolloongabba, Queensland
- Clinical background essential

Health Care Australia are currently looking for a Customer Care Manager - Clinical to become a valued member of our NDIS team in Wolloongabba.

HCA is a registered provider and offers leading disability support services across the Nation through the National Disability Insurance Scheme (NDIS) government funding. From Nursing and Complex Care to day-to-day support, our goal is to provide the best quality support and care based on the participant’s lifestyle and needs.

**About the role**

The primary focus of a Customer Care Manager - Clinical is to provide care coordination to a broad range of customers/clients who receive funded supports via the NDIS; utilising professional skills to assist customers to strengthen their abilities to develop a workable plan and implement supports and participate more fully in the community.

The requirements of the role are travelling to supervise and approve the care to our NDIS participants, provided by our support workers and signing off competencies of care such as peg feeding and tracheostomy care.

**Responsibilities**:

- Deliver outcomes for customers as outlined in their NDIS plan.
- Assess and sign off care competencies/nursing competencies provided by support workers.
- Negotiate and coordinate supports and services that create an opportunity for people to be as independent as possible.
- Ensure that the customers outcomes are identified, documented and all required service is provided as per the participants plan.
- Deliver plans and supports in a person-centred approach.
- Manage Government contractual requirements under the NDIS guidelines.
- Assist the clinical manager with clinical matters within your scope.

**The Benefits**

We believe in making sure our team have a work life balance and are fully equipped for their role requirements. Therefore we offer a number of opportunities to maximise your experience at HCA.
- Hybrid role - 2 days’ working from home
- Travel reimbursed per kilometre
- Ongoing training and support within your role
- Access to a Virtual Wellness program
- 3 funded Employee Assistance Program sessions
- Happy Birthday to you Birthday leave to celebrate yearly
- Future career opportunities with an expanding national organisation

**About you**

A driven individual with a passion for the Healthcare Industry - in particular, working with people with disabilities.
- Experience in providing specialised coordination and or assessments within current qualifications
- Knowledge in Dual Diagnosis, Mental Health, Youth or Family Support
- High emotionally intelligent with an ability to emphasise with the customer and react to their ever-changing needs.
- Positive attitude towards people with a disability, mental illness and the families and friends that support them
- Hold current or willing to obtain police check, working with children check and NDIS workers screening
- 1-2 years community nurse experience (essential)
- APHRA Registered Nurse registration (essential)
- Current or willing to obtain National Police check
- Current or willing to obtain NDIS workers screening check
- 2 x Covid-19 Vaccinations

Are you looking to join a market leader and contribute towards delivering the highest level of NDIS services in Australia? If yes, then HCA is the right Employer for you. We are a people-centric business with our core values being the heart and soul of all that we do. If
**you want to be a part of a team that are wanting to make a **positive difference in people’s health and wellbeing then