Technical Solutions Advisor

**At CSR, we're building a better future together.**

We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'. As a leading Australian Manufacturing business, we're at the forefront of developing innovative, sustainable, and high performing building products and systems.

At CSR, we put people first. We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive. We are committed to providing equal opportunity for everyone and welcoming people of all backgrounds, identities, experiences, abilities, and life stage.

**Career development and opportunities will be ongoing**

**Be part of a team of experts in their field**

**Join a market leader**

Reporting to the Technical Solutions Lead, in this role you will deliver a comprehensive Customer Technical Support service for both external and internal stakeholders.

**In this critical role you will;**
- Analyse customer project technical issues and provide NCC compliant technical solutions within the framework of CSR's Technical Literature. Develop documentation to support the solution.
- Develop and design solutions to meet customers technical needs.
- Manage & respond to technical queries across CSR products & building systems, typically related to fire, structural, acoustic & thermal performance, ensuring compliance to the National Construction Code (NCC).
- Develop and deliver project specific support for Major Projects, including site support, custom proposals and bespoke detailing.
- Key point of contact for escalated complexity product and system technical support and guidance for internal and external customers.
- Priority technical support for Sales Teams and key external customers, which may involve site visits and meetings in conjunction with Account Managers.
- Contribute and support internal CSR projects that involve new building products and solutions development.

**This position is full time, permanent contract.**

**What you bring to the role**
- Relevant Building Designer / Architectural / Certification / Engineering qualifications is preferred along with extensive construction experience.
- In depth knowledge of the National Construction Code and relevant Australian Standards with a detailed understanding of the local compliance landscape.
- Analytical and problem-solving ability, with a passion to find the best solution for the customer.
- Strong customer focus with a commitment to delivering excellent service.
- Excellent verbal and written communication skills, including the ability to convey complex information clearly and professionally.
- Proficient with Microsoft Office Suite and CRM Dynamics 365.

**What we offer**:
We strive to support your professional and personal growth. Here are some of the perks you'll enjoy as part of the CSR team:
- **Attractive salary and benefits**, including access to exclusive discounts and offers.
- **Supportive and collaborative culture** that fosters innovation and inclusion. You'll be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed.
- **Care and wellbeing offer** includes up to 16 weeks of paid parental leave, 52 weeks of superannuation payment, and access to an employee assistance program.
- **Rewarding career** with on-the-job learning, development, and upskilling opportunities within and across our brands
- **Extensive support** from industry experts and be part of a high performance team with over 150 years of experience in the building industry

**How to Apply**:
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