Information Systems Support Analyst

2 weeks ago

North Sydney, Australia Compass Group Full time

**_Compass Group is the global market leader in providing food and a range of support services to customers in the workplace, schools and colleges, hospitals, at leisure and in remote environments. We operate in over 50 countries, employ over 508,000 people, and are a recognised top 10 employer worldwide._**

This is your opportunity to develop within a company that is agile, innovative and a market thought-leader. As this is a role highly visible to the business, you will have the ability to influence and drive real difference.

We place great importance on being an employer of choice and offer excellent career opportunities including internal transfers; ongoing training and development, a competitive salary, recognition programs including awards, long service and team event days; and company discounts. Join a team that shares your commitment to quality, teamwork and "safely can-do".

**Job Requirements**:
This hands-on role reporting to the Service Delivery Manager will require you to;
- Act as a senior IS&T service analyst, managing escalated tickets, problem tickets and provide expert advice on common tickets.
- Create knowledge base articles in order to review and amend Service Desk policies and procedures
- Promptly resolve problems, troubleshoot & escalate to second or third level support to assist the broader team in providing a stable, effective IT solution for the business.
- Manage queries, trouble tickets, work orders and requests for service ensuring details are captured into the Service Desk system and progress and outcomes communicated to the business according to agreed service levels and resolution targets.
- Provide internal systems support including switches, routers, servers, data & voice, and desktop for all users across Compass Group
- Provide remote assistance
- Travel onsite where required to support or deliver IT services to all Compass Group locations.
- Provide 2nd level support for external clients using Compass Group services or technology as required.

**The Person**
- Minimum of 5 years’ experience in a Service Desk or IT support role
- ITIL Qualification
- Strong Networking skills - SOHO Network support
- Excellent oral and written English
- Knowledge of local and wide area networks, including VPN
- Knowledge of the Microsoft Office suite 2016
- Knowledge of Windows Server & Windows desktop environments
- Knowledge of Microsoft Exchange Online
- Effective organisational and time management skills
- Ability to work autonomously and fit well within a team

**_ The Benefits_**
- Our people are awesome. They breathe life into our brands. They make great things happen. We believe in the opportunity to recognise and develop great talent and offer many diverse opportunities. We offer discounts and benefits at hundreds of retail outlets, and have 10+ salary packaging options available - We actively encourage Aboriginal & Torres Strait Islander people, men and women of all backgrounds, ages, sexual orientation and People with Disability to apply. Join a company whose core values are _**_Respect_**_, _**_Growth_**_, _**_Teamwork_**_._

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