Allied Health Manager

**INTRINSIC HEALTH GROUP is seeking an exceptional ALLIED HEALTH MANAGER for our growing ALLIED HEALTH CENTRE in the heart of Toowoomba**
- **Are you looking to elevate your career?**_
- **Do you have a passion for outstanding customer service?**_
- **Do you want to provide excellent support to admin staff, clinicians, and clients?**_

**THE ROLE**

As the **Allied Health Manager**, you will manage staff and systems, monitor billing and financial processes, and support clinicians to achieve billable targets while delivering exceptional and personalised services.

You will be responsible for driving service growth and maximising stakeholder engagement opportunities through effective planning, in collaboration with the Corporate Leadership Team and the Toowoomba Allied Health team.

You will be based in our Allied Health Toowoomba clinic, however travel outside the region to satellite clinics and Brisbane Head Office will be required to fulfill the requirements of the role.

**KEY RESPONSIBILITIES**
- Oversee the day-to-day operations of the allied health practice including reception duties, rostering, training, and team development.
- Manage administrative tasks, including scheduling, billing, record-keeping, diary optimisation, and oversight of all processes and systems.
- Ensure compliance with legal and regulatory requirements with support from broader team.
- Ensure staff attend mandatory Intrinsic Health training and participate in annual activities which include but are not limited to fire drills, environmental checklists, and education about policies and procedures.
- Develop and implement strategic plans and goals for the practice with the Intrinsic Health Group Corporate Leadership Team to improve patient outcomes.
- Efficiently handle patient inquiries, complaints, and concerns whilst ensuring that a person-centred approach is embedded across the service.
- Manage day to day communications with all staff and stakeholders.
- Collect and analyse patient feedback to improve service delivery.
- Foster a team culture and a collaborative work environment that embraces Intrinsic Health Group values.
- Foster partnerships and collaborations with external stakeholders, such as healthcare providers, community organisations, and government agencies.

**TO SUCCEED IN THIS ROLE, YOU WILL HAVE**
- At least 3 years of experience in allied health leadership, management or similar administration role
- Bachelor’s degree in health administration or Allied Health Qualifications, Management, Psychology, Business Administration, or equivalent qualifications
- Experience delivering services to clients accessing NDIS supports is preferred
- Experience with Office suite and clinical reporting systems e.g. Power Diary
- Professional presentation with excellent communication skills and phone manner
- Excellent time management skills and attention to detail
- The ability to work under pressure in a fast-paced environment
- The ability to manage staff equally whilst always being honest and approachable
- The ability to manage private and sensitive communication and material
- Outstanding conflict management and resolution skills
- Great leaderships skills to always support and motivate your team

**YOU MUST HOLD OR BE WILLING TO OBTAIN**
- Full working rights in Australia.
- Current vaccination evidence per QLD Health guidelines.
- Current Drivers Licence and access to vehicle.
- Current Working With Children check (Blue Card)
- Current NDIS Worker Screening check

**YOUR BENEFITS**
- Flexibility of days and hours, understanding of life commitments, Saturday work if this is desired.
- NO shift work, NO on-call work
- Mentoring, and coaching sessions with members of the Corporate Leadership Team
- Attractive remuneration based on your skills and experience
- Referral Bonus Program
- Recognition programs to acknowledge outstanding contributions and achievements.
- Access to mental health and counselling support via our Employee Assistant Program (EAP)
- Uniforms and name tag provided
- 2 days Paid Leave for CPD + $1500 Professional Development total support package available to all permanent employees

**STILL ON THE FENCE?**

More benefits available to you:

- Tri-annual 1:1 performance review with line manager to establish professional goals, identify barriers, and design clear career progression plan.
- Annual performance and salary review.
- Access to company car for work-related travel.
- Laptop, phone, and the latest equipment and technologies available to you based on your role.
- Relocation packages tailored to your needs.

**WHO WE ARE**

Intrinsic Health Group was founded in 2017 with a clear mission to provide people of all ages with allied health services to enhance their physical, psychological, and social well-being. Since then, we have expanded into a team of over 70 passionate allied health professionals, who share our commitment to making a difference in the lives of our clients.

Our specialised services sp