Rma and Warranty Returns Specialist

1 week ago

West Melbourne, Australia Aftershock PC Full time

Aftershock PC, a leading custom PC builder in Australia, is currently seeking a dedicated, tech-savvy individual to join our team as an RMA and Warranty Returns Specialist. This vital role requires a meticulous nature, excellent problem-solving abilities, and a strong familiarity with PC hardware. If you're passionate about technology and excel in finding solutions, we'd love to meet you

**Key Responsibilities**:

- Handle all warranty claims, return merchandise authorizations (RMAs), and product exchanges professionally and swiftly.
- Conduct comprehensive diagnostic checks to determine product defects, troubleshooting, and testing each returned item meticulously.
- Liaise with suppliers and manufacturers for RMAs and warranty-related matters.
- Maintain accurate records of all RMA transactions, ensuring they are compliant with company policies and regulations.
- Update and maintain the inventory system, ensuring it is accurate and up-to-date.
- Work closely with other teams within the organization to ensure a smooth RMA process.

**Required Skills and Qualifications**:

- At least 2 years of experience in a similar role, ideally within the technology or computer hardware industry.
- Extensive understanding of PC hardware and components.
- Exceptional problem-solving and decision-making skills.
- Excellent organizational skills, with the ability to multitask and manage priorities in a fast-paced environment.
- Proficiency with data entry and inventory management software.
- Strong attention to detail and accuracy.
- A solid team player who can work independently when required.

**Why Aftershock PC?**

At Aftershock PC, we're more than just a PC company. We're a team of enthusiastic tech lovers dedicated to delivering the best to our customers. With us, you’ll have the opportunity to be part of a dynamic, inclusive team where you can hone and develop your skills. We offer competitive compensation, a great work environment, and chances for career advancement.

**Salary**: $52,000.00 - $65,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- Monday to Friday

Application Question(s):

- How many PC's have you built in your life?
- AMD or Intel? Why?

Work Location: In person

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