Customer Solutions Administrator

**About D1 Enterprise**

D1 Enterprise is Australia’s leading and most trusted DJI Enterprise Dealer, with three Enterprise Hubs located across the country and a rapidly growing footprint. We serve a broad spectrum of clients, from sole traders to Australia’s largest companies (ASX100), ensuring that their drone and RPAS (Remotely Piloted Aircraft Systems) operations run smoothly.

At D1, our expertise extends beyond DJI products. We provide a comprehensive 360° service, offering not only the best in drone hardware but also third-party payloads, software solutions, and ongoing support. From initial consultation and purchase through compliance, maintenance, repairs, and upgrades, we pride ourselves on delivering top-tier customer service that drives operational excellence.

**The Role**

We are seeking a **Enterprise** **Drone Repairs & Support Administrator** to join our fast-growing team in Melbourne, focusing on technical repairs, ongoing support, and administrative tasks related to Enterprise RPAS equipment.

Your core responsibilities will include:

- **Drone and RPAS Repair Management**: Diagnosing and processing hardware issues, managing repair workflows, and coordinating with technical teams to ensure timely resolutions.
- **Technical Support**: Providing in-depth support to clients, troubleshooting software and hardware issues, and maintaining strong communication to resolve client concerns efficiently.
- **Client Relationship Building**: Establishing and maintaining relationships with new and existing clients in WA, with a focus on post-sales support and repairs.
- **Administration**: Handling documentation for compliance, warranties, and service logs. Managing inventory of spare parts and coordinating logistics for repairs.
- **Demonstration and Training**: Conducting occasional hands-on demonstrations of drone hardware and software, as well as training clients on proper operation and troubleshooting techniques.
- **Reporting**: Regularly reporting repair statuses and support outcomes to the Head of Enterprise and contributing to continuous improvement initiatives.

**Who We Are Looking For**

We're looking for a highly organized and customer-driven individual who thrives in a fast-paced, technical environment. While direct RPAS industry experience is preferred, we’re primarily seeking someone with strong problem-solving skills and a desire to grow in the drone repair and support field.

**Qualifications and Skills**:

- Experience with technical repairs, preferably in electronics or UAV-related fields.
- Strong problem-solving skills and the ability to diagnose hardware and software issues.
- Excellent communication skills and the ability to explain technical concepts clearly to clients.
- High attention to detail and organizational skills to manage repairs, compliance documentation, and inventory.
- Proactive and enthusiastic approach to customer service.
- Experience in the RPAS / UAV industry is a plus but not required.
- Ability to manage administrative tasks, from repair tracking to compliance.

What We Offer
- A dynamic, fast-paced environment with opportunities for hands-on experience with UAV products, services, and software.
- Upskilling opportunities, including drone repair certifications and accreditation.
- Clear growth pathways within the company, with the chance to help formulate and lead future support and repair departments.
- Ongoing support from different managers across the company to facilitate continuous learning and improvement.

If you're passionate about drone technology and customer support and want to be part of a growing team in a cutting-edge industry, we’d love to hear from you

**Job Types**: Full-time, Casual

Pay: $25.00 - $32.00 per hour

Expected hours: No more than 38 per week

Schedule:

- Monday to Friday
- No weekends

Application Question(s):

- What is your current citizenship or visa status, and how long does it remain valid?

(e.g., Australian Citizen, Permanent Resident, Visa Subclass 500 with 2 years remaining, or other applicable status)
- What is your Availability Per Week?

Work Location: In person