Product Manager

**You’re a passionate product professional, driven to deliver exceptional customer outcomes**
- **We’ve transformed our ways of working to take our customer obsession to the next level**
- **Together we’re delivering outstanding customer experiences, and having a lot of fun along the way**

**Do work that matters**

Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers. We offer market-leading products and services, supported by some of the world’s best systems and processes.

The Simple Credit Crew has end-to-end responsibility for the Commonwealth Bank Simple Credit business. We consist of squads that look after the development of the StepPay and Line of credit products, acquisition, the growth of our portfolio including new products and features and end-to-end process improvement.

**See yourself in the team**

Working in the New Product Development squad **,**this Product Manager role is a pivotal role to the success of the squad. You will report to the Chapter lead for Simple Credit Product and Solutions, who will support you with your performance and development. As a member of the squad, you will support the Product Owner in shaping our product offerings, enhancing the customer experience and driving business growth. You will play a critical role in shaping our acquisition and product development strategy and proposition, collaborating with the squad to deliver exceptional customer experiences, driving portfolio growth whilst also being responsible for ensuring changes are safely executed and risk outcomes are met.

**Key responsibilities will include**
- **Product development**:Lead the end-to-end product development process, from ideation and concept development to launch, ensuring products are designed to meet market demands
- **Cross functional collaboration**:Work closely with cross functional teams, including finance, marketing, compliance, technology, and distribution to ensure seamless product delivery
- **Risk management**:Responsible for proactively managing risks including performance of regular controls, robust product governance, identification of issues, escalation and swift resolution of issues including remediation
- **Customer experience**:Continuously improve the customer experience by reviewing and enhancing product features, benefits, and digital experience
- **Compliance**:Ensure our products comply with all relevant regulatory requirements and assist with regulatory responses
- **Performance Analysis**:Analyse product performance, KPIs and customer complaints to identify areas for improvement and opportunities for growth

**We want to hear from you if you have**
- Sound ability to drive outcomes and execute on a roadmap of initiatives
- Sound communication, stakeholder engagement and influencing skills
- Proven problem-solving skills coupled with a strong ability to innovation and think differently about strategies to grow the portfolio
- Experience in delivering strong outcomes in an Agile environment
- Ability to think analytically and use data and insights to make decisions
- Sound commercial acumen
- Strong retail product knowledge is preferred, experience managing banking products highly regarded
- Tertiary qualification in a Business / Commerce Degree Preferred
- Risk Mindset - All CommBank employees are expected to proactively identify and understand, openly discuss, and act on current and future risks.

**Your development**

If you live the values we can offer great opportunities, whether you want to move across the organisation or up into a leadership role, our code of conduct guides our decision making so we can do what’s right in every situation.

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Advertising End Date: 27/08/2025