Services Supervisor

**Job no**: 498162
**Work type**: Fixed Term Full Time
**Location**: Sydney
**Categories**: Customer Service

**Your Opportunity**

We are currently seeking a **Services Supervisor** to join the Centre team at Westfield Burwood. This is a chance to be part of a team driven to consistently create _moments that matter_ in the living centre every day while leading and inspiring their team to deliver our Service Promise to customers.

As the Services Supervisor, you will be responsible for leading our Concierge and Car Park divisions.

**Day-to-day, you will**:

- Lead, coach, and develop the Concierge and Car Park team to deliver an extraordinary customer experience and improve our NPS.
- Build and nurture a customer-centric culture, driving new initiatives and fostering professional partnerships with key stakeholders and the local community.
- Manage team performance, including succession planning, recruitment, induction, and development.
- Oversee rostering, budgets, and forecast management.
- Review and analyse customer feedback to capture insights and identify opportunities for improvement.
- Partner with internal and external stakeholders to enhance Concierge and Car Park operations.
- Champion our Service Promise and drive the Customer Promise Recognition Program.

This is a full-time, **12-month fixed-term contract.**

**What Sets You Apart**
- You are a passionate people leader who is detail-oriented, innovative, and customer-focused.
- You thrive in a high-performing team culture and are committed to the success of your team.
- You are an energetic people person who enjoys interacting with customers.
- You take pride in resolving customer issues effectively and efficiently.

**You Will Have**:

- A strong ability to deliver exceptional service, consistently exceeding customer expectations.
- Commercial acumen, with experience managing business financials, driving revenue, and implementing expense-reduction strategies.
- Expertise in rostering, budgeting, and reporting.
- A proven track record in leading a team to success.
- Ambition to take the next step in your leadership career.
- The ability to learn new systems and procedures while sharing your knowledge with your team.

**About us**

Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.

We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.

With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms.

We want to be the place where talent thrives. To support you thriving with us, we promise to respect, inspire and develop you, and that you will do work that matters.

Diversity, equity and inclusion underpins our culture, and our vision is that ‘Everyone Belongs’. We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.

We offer a range of unique benefits designed to support your wellbeing, career development and lifestyle, including five days paid Life Leave on top of your four weeks annual leave (pro-rated for part-time), 18 weeks gender neutral paid parental leave for primary carers, with no qualifying period and super paid for the duration of the leave period and free parking at your local Westfield destination.

Discover more about working with us.

Applications close**: 24th February 2025** (unless filled prior).

**Advertised**: 30 Jan 2025 AUS Eastern Daylight Time
**Applications close**: 24 Feb 2025 AUS Eastern Daylight Time

**_Scentre Group exclusively recruits for roles based in Australia and New Zealand. If you are contacted regarding employment opportunities with Scentre Group based in any other country, we encourage you not to disclose any personal information. _