Quality & Compliance Officer

Flexible work arrangements to support work-life balance
- Permanent Full Time Role with Attactive Salary
- Excellant Mentorship and support from Industry Veterans

**Who we are**

Our mission is to empower and encourage the people with disability to be a part of the community. We want to be with them during their struggles, and to help them get past those. A disability shouldn’t be the cause of compromise.

Specialising in in-home care to the aged and individuals with multiple and complex disability needs, we are proud to be a trusted and registered service provider with the National Disability Insurance Agency (NDIA).

We enable our people to provide the best possible care to our clients by continuously investing in their learning, development, and wellbeing.

We are committed to developing a culture that lives by the Trusted Care Partners values**:empower**, **improve**, **coordinate**, and **serve**.

**Your role**

As our Quality and Compliance Officer with Trusted Care Partners, you will be responsible for ensuring that quality governance systems are established, clinical risk frameworks are functioning effectively, and there is a continuous improvement cycle for the delivery of high-quality health and support services.

You will be a permanent full-time member of the TCP team, supported by the General Manager/Directors.

**How you will make an impact**
- Work collaboratively to identify, monitor, and analyse key quality and risk indicators and provide corresponding advice to managers and committees
- Ensure systems are in place for clinical and other governance activities including but not limited to relevant clinical standards, such as infection control, hand hygiene, consumer led care
- Plan, research, analyse, report, and implement findings to continually improve clinical, practice and other client service delivery methods
- Manage, develop, and support relationships with internal and external stakeholders to achieve work area and goals
- Design, develop and maintain relevant policies and procedures specific to Trusted Care Partners
- Conduct internal audits and providing audit reports
- Proactively lead all Quality related activities including NDIS Quality Safeguards registration
- Comply with Trusted Care Partners Policies and Procedures as applicable to your role
- Other duties as required by the business

**Who you work with**
- Directors, General Manger, Our people leaders and all our Office Staff and DSW’s
- Government & community organisations, health professionals, family, friends, and carers

**What we are looking for**
- Knowledge of the DHHS, DFFS, NDIS and Quality and Safeguarding Framework
- Knowledge of the Disability and NSQHS standards
- An understanding of person-centered care in relation to the standards and framework
- Experience working in the clinical risk management and/or quality program of a health, community, or disability service
- Experience working in audit or preparing for certification/accreditation of a community services or healthcare organisation
- An understanding of quality management systems including continuous improvement, internal auditing practice and the ability to coordinate schedules
- An understanding (or ability to rapidly understand) the legislative and regulatory environment for disability support services
- Ability to collect and analysis data for reporting purposes
- Ability to build and maintain effective relationships with a variety of stakeholders, within operational structures
- Enthusiastic, strives for excellence and executes consistently in line with organisational goals
- Commitment to the rights of people with disabilities to live dignified lives
- Able to accept responsibility and work as part of a team
- Patient, flexible, understanding, supportive and caring nature
- Strong computer, written and verbal communication skills
- Bachelor of Nursing or Allied Health or equivalent
- Valid driver’s licence

**Desirable, however not essential**
- Access to a comprehensively insured vehicle

**We are deeply committed to keeping our clients safe and so we require all Trusted Care Partners people to hold**
- Proof of working rights in Australia
- NDIS Worker Screening Clearance issued in the State of Victoria
- Employee Working with Children Check card issued in the State of Victoria
- Full COVID vaccinations