Call Centre

18 hours ago

Wollongong, Australia Talent Web Full time

Wollongong Location
- Hybrid Flexibility with Work From Home
- 12 month contract with possible extension

We are working with a department in the Government who are seeking motivated and customer-oriented individuals to join their teams as Call Centre Operators/Customer Service Representatives.
- **$31.53 Per Hour + Super**:

- **12 Month Contract with high possibility of extension**:

- **Wollongong Location + WFH**:

- _The roles are WFH primarily. Two weeks in office initially, then ability to WFH afterwards. There will be some days in the office as required for team engagement and training, rule of thumb is at least once a month._
- **Hours of work: 7hrs per day 35hrs per week
- Shift rosters will be 7.5hrs (including unpaid lunch break) between 7:30am-6:00pm on a rotational roster**

**The objective**:
***
To provide excellent customer service and assist both corporate customers within a shared services contact centre environment. The role involves offering initial guidance and support regarding finance, human resources, and technical systems inquiries. Additionally, it entails maintaining accurate records in the customer enquiries database as part of our customer relationship management system.

**Key functions**:

- Ability to deliver high quality customer service, through strong customer engagement in a high-volume contact centre environment
- Handle customer enquiries promptly and courteously while maintaining confidentiality and using discretion in the performance of all duties.
- Identify, refer, and assign non-standard and more complex enquiries to a Centre of Expertise for action and resolution.
- Maintaining currency in knowledge of policy, legislation, and related business processes to respond to customer needs efficiently and effectively.
- Maintaining accurate data records in a customer management system to ensure that customer enquiries are dealt with in a timely manner.
- Ability to confidently use multiple technology platforms and databases
- Must adhere and meet to Contact Centre KPI’s on a daily and monthly basis

**Key skills and attributes**:

- Demonstrate a strong dedication to delivering exceptional customer service.
- Exhibit resilience and courage in handling challenging situations.
- Take personal responsibility and initiative in managing oneself.
- Communicate effectively with customers and colleagues.
- Exhibit critical thinking and problem-solving skills.
- Possess extensive technical expertise, including proficiency in using various technology platforms and databases.

If you have experience working within a similar role, please APPLY
**NOW

  • Call Centre Operator

    1 week ago

    Wollongong, Australia Anytime Fitness Wollongong Full time

    About Us: Anytime Fitness is a global fitness community with over 4,000 gyms worldwide, serving millions of members. Our mission is to help people lead healthier lives by providing a supportive and welcoming fitness environment. **Job Description**: We are seeking a Casual/Part Time Outbound Call Centre Staff member to join our team to work remotely or In...

  • Inbound Contact Centre- Customer Sales Representative

    2 weeks ago

    Wollongong, Australia My NRMA Full time

    **Company Description** At NRMA Roadside we are proudly member-owned and one of Australia's most iconic and trusted brands. We are a voice for safer roads and are looking to attract purpose-led people to help lead the way to a sustainable electric future in motoring. As we advocate for change in government policy and support sustainable travel, together with...

  • Customer Service Contact Centre Representative

    2 weeks ago

    Wollongong, Australia My NRMA Full time

    **Company Description** We're one of Australia's most trusted brands and proudly member owned, with our people and community at the heart of everything we do. From our legendary Roadside assistance to electric vehicle charging networks, the NRMA Group also owns and operates NRMA Parks and Resorts, SIXT car rental, My Fast Ferry & Fantasea Cruising. That's...

  • Digital Loans Consultant

    1 week ago

    Wollongong, Australia IMB Bank Full time

    **Brand new purpose-built collaborative environment in Wollongong with Hybrid working options**: - **Dynamic mutual bank with a focus on digital innovation and transformation**: - **Full time position, great career pathways available** IMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business...

  • Customer Solution Specialist

    2 weeks ago

    Wollongong, Australia Probe CX Full time

    At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Customer Service Specialist

    2 weeks ago

    Wollongong, Australia Medibank Full time

    **About ahm** Simple, easy and affordable. That’s our mission for health insurance. We take a straightforward approach to creating positive experiences for our customers. So, our people are straightforward too. We are people who care about delivery, we like disruptive ideas and challenging what is considered ‘normal’. We work flexibly, and look after...

  • Ahm Customer Service Specialist

    19 hours ago

    Wollongong, Australia Medibank Full time

    **About ahm** Simple, easy and affordable. That’s our mission for health insurance. We take a straightforward approach to creating positive experiences for our customers. So, our people are straightforward too. We are people who care about delivery, we like disruptive ideas and challenging what is considered ‘normal’. We work flexibly, and look after...

  • Customer Solutions Specialist- Simply Energy

    3 days ago

    Wollongong, Australia Probe CX Full time

    At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Female Disability Support Worker

    1 week ago

    Wollongong, Australia Easy iCare Pty Ltd Full time

    _**Easy iCare is looking for**:_ - **Female Disability Support Worker**_ - **Must have**:_ - Must have drivers license and own vehicle - Speak clear and concise English - Previous experience in disability sector - **Responsibilities**_ - Provide support to participants with physical and/or with intellectual disabilities. - Understand and provide appropriate...

  • Early Childhood Area Manager South West

    1 week ago

    Wollongong, Australia Little Zaks Full time

    Inclusive, supportive team & get mentored by our experienced leadership - Our centres in regions are modern & purpose built centres - Full support from a well-established Support Office team **Little Zak's Academy** is privately owned and family run. Our aim is to provide early childhood care and education in a safe, welcoming, adopting and nurturing...