Personal Banking Consultant, Swanston Street

4 days ago

Melbourne, Australia HSBC Full time

**Some career choices have more impact than others.**

We’re looking for progressive minds who are driven and forward-thinking, who are **open **to different ideas and cultures, who can** connect** with customers and colleagues and who’ll work with **courageous integrity** every day.

As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services and wellness programmes including discounted gym memberships.

This role is an excellent opportunity for you to make a difference and start your career with HSBC as a Personal Banking Consultant predominantly based at our Swanston Street Branch. On the odd occasion from time to time, you may be required to operate from any one of our other Victorian Branches.

**Your main responsibilities will include**:

- Provide a seamless end to end customer experience by advising them on appropriate products and services
- Be the brand ambassador for HSBC in our branch as you liaise directly with customers
- Introduce, promote and assist customers with digital banking solutions to meet customer needs
- Contribute to fulfil customer’s needs by providing personal banking products and services with a customer centric approach
- Manage customer feedback and enquiries effectively
- Participate in ongoing training and development plans
- Provide coverage to our Victorian Branches as and when required

Requirements

**To be successful in this role, you will need**:

- A proven track record in customer excellence gained in banking, sales, hospitality or retail
- The desire to develop your financial expertise and grow your career
- Ability to understand and provide solutions to meet individual customer needs
- A passion for delivering first-class customer service and make a difference
- A proven ability to multitask and strong attention to detail
- The Higher School Certificate or equivalent certification
- Flexibility to travel to other HSBC Branches within Victoria

HSBC is committed to building a culture where all employees are valued and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.

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