Customer Banking Specialist

1 week ago

Melbourne, Victoria, Australia Commonwealth Bank Full time $90,000 - $120,000 per year

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster consisting of 25 hours per week:

  • 11am-4pm Monday - Friday

Do work that matters
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives, and be there for them when they need us.

See yourself in our team
As the Customer Banking Specialist in our 191 Swanston St Branch you'll:

  • Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
  • Support customers with enquiries, maintenance on accounts and process applications for credit products
  • Complete Financial Health Checks to assess customers' financial needs and identify any changes
  • Educate and demonstrate of our in-branch technology and digital banking options to customers
  • Problem solve and provide effective solutions whilst championing our processes, procedures, driving our risk-adverse culture

We're Interested In Hearing From People Who Have

  • Experience in delivering exceptional customer service ideally in financial services, retail or hospitality
  • Excellent communication skills & the ability to articulate financial terms in a clear way
  • The ability to ask questions, find solutions, act with integrity and place the customer at the centre of everything you do
  • Ability to work in retail environment that's busy and commercially driven
  • A genuine interest in building a career with CommBank

With us, you'll help customers make informed financial decisions to achieve their goals.
If this role matches your experience and career goals, apply today
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on

Advertising End Date: 16/10/2025

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