Customer Insights/data Analyst

Date: 14 Oct 2024- Location: AU
- **Permanent full-time Opportunity | $127,366 + 15.5% Super**:

- **Receive a Fortnightly Rostered Day Off (RDO) in support of work life balance**:

- **Based at our Head Office in Haymarket | Hybrid Work Environment**

Ausgrid is on an exciting transformation journey and now is the time to be a part of something big. We are proud to service Australia’s east coast, as a leading business in energy distribution, delivering a safe and reliable electricity supply to more than 1.8 million homes - that’s over four million Australians relying on us every day.

Our vision is simple; for our communities to have the power for a resilient, affordable net zero future.

We take pride in knowing that the work we collectively achieve today, will transform the world tomorrow. We value a culture of working and living safely, being customer focussed, commercially minded, collaborative, honest, accountable, and respectful. Our values are not just initiatives driven by leaders; they define the way we work.

**Your New Role**

Are you passionate about diving deep into data to uncover valuable insights? Do you thrive in a fast-paced environment where you have multiple projects on the go? If you have a curious mind, love connecting data points, and want to help us understand our customers on a deeper level, we want you on our team

We are looking for an experienced **Customer Insights/Data Analyst** to join our small team. In this role, you’ll use your analytical skills to generate actionable insights, deliver operational and executive reports by tight deadlines, and support senior leaders in understanding customer feedback.

**Your key responsibilities will include**:

- Analyse complex datasets to generate customer insights that drive business improvement.
- Act as the go-to expert in **Power BI**:Use your advanced Power BI skills to build reusable models and captivating reports that drive user engagement. Create impactful visualizations, master DAX for deeper insights, and be the go-to person for strategic, data-driven decision-making.
- Link multiple data sources to develop a comprehensive understanding of the customer experience.
- Deliver operational and executive reports, ensuring they are completed by set deadlines.
- Continuously improve and uplift reporting processes, particularly in **Voice of Customer** (VOC) surveys, to improve the understanding of our customers experience throughout our business.
- Present technical and complex information in a clear, concise manner to both technical and non-technical stakeholders.
- Collaborate closely with a small team, supporting junior analysts and sharing your expertise to help them grow.
- Juggle multiple projects simultaneously while maintaining a high level of accuracy and attention to detail.

**To be successful, you will have**:

- 3+ years of experience in customer insights, data analysis, or a related field.
- Strong proficiency in Power BI, with a proven ability to create impactful visualizations and reports.
- Degree level qualification in Data engineering, Statistics, Econometrics, Computer science or other relevant discipline.
- Experience working with large datasets and connecting various data sources.
- A curious, problem-solving mindset with the ability to ask the right questions and dig deeper into the data.
- Demonstrated advanced skills in writing and optimizing complex SQL queries, including data manipulation, analysis, and troubleshooting.
- Strong communication skills, with the ability to simplify and explain complex technical data to non-technical audiences.
- Proven ability to manage multiple tasks and meet deadlines in a busy, fast-paced environment.
- Exposure to Azure Databricks (not essential, but highly valued).
- A collaborative attitude, with a passion for mentoring and supporting junior team members.

**Grow with Ausgrid**

To continue building on our rich heritage, we actively invest in our people’s development through secondments, onsite training, mentoring circles, e-learning, Australian Graduate School of Management programs (UNSW) and study assistance.

It is through our investment in our people that the average tenure across the business is 14 years and our current turnover is sitting at a market competitive rate of just 3.9%.

**Ausgrid Perks**

Revel in more than just a competitive salary Our employees enjoy a dynamic range of market leading support and safety services, wellbeing programs, corporate discounts, and flexibility arrangements in many forms.

Our people are paramount to the continued success of Ausgrid, therefore celebrating great work is important to us It’s not just the big wins that count, we have provided our employees the opportunity to applaud peer successes daily through our Amped Recognition Program. But let’s not forget the major milestones For those ready to exceed expectations, anticipate a nomination for a CEO award at our formal end of year Award gala.

**Belonging a