Small Business Banker

**Work type**: Permanent Full time
**Location**: Aust - WA Metro
- **Provide expert advice and develop long-term relationships with your customers**:

- **Manage end-to-end residential and commercial banking**:

- **Let your passion, expertise & customer centric values make a real impact**

We are looking for experienced, aspirational bankers to work with us through significant transformation and growth. We are creating the best small business bank for our customers and the best workplace for our people. You will feel supported and empowered to drive your own career with strong leadership and coaching so you can perform at your best.

**The team**

Small Business is an energetic and highly engaged division within NAB, providing full-service support to our valuable small business customers. We encourage their business growth and support their personal journeys because our customers depend upon the resilience and courage of experienced bankers like you to guide them through challenges and develop long-term, trusted partnerships.

With a strong focus on ‘making it easy’ for customers, your team will provide holistic support to customers at all stages of their business cycle, including residential and commercial lending, cashflow solutions and other strategic, transactional and servicing needs. This is achieved though maintaining the customer as core focus and providing exceptional service and accountability.

**Are you up to the challenge?**

Keeping current challenges in perspective, and the focus long-term, the real buzz for you comes from the full end to end proposition for small business customers. Known for your ability to empathise and listen, your conversations with customers have real impact. Aspiring associates in the team will look to you for guidance, to role model your behaviour and stretch themselves as you champion the role of banker at NAB.

**Typically, your days will include**:

- Having personal and meaningful conversations with our small business customers and referral partners to provide an integrated customer experience.
- Creating strong and lasting partnerships with our branch colleagues, the wider NAB group and externally with referral networks and brokers.
- Working together as a team performing credit analysis and approving requests for temporary excesses/increased limits up to your Delegated Commitment Authority (DCA)
- Managing lending and product requests for small business customers with long term AAA pipeline for the customer portfolio.
- Owning retention related activities to bring NAB closer to customers to deepen the “my Bank’ footprint; including customer complaints and escalations through to resolution
- Assessing economic value and risk potential of new business to NAB
- Providing expertise and insights about business options whilst tempered with a balance for risk for growth and innovation

Experience in a traditional distributed business model that specialises in solutions and relationship management for customers from $0-$5M in home lending and $0-$2M in small business lending will be essential. Your delegated lending authority will be gold, and enable you to hit the ground running on day one in our dynamic and fast paced environment. Additionally, a tertiary qualification in a business-related discipline will be highly regarded

Take a look at some of our customer journeys that we’ve been privileged to be a part of.

Mix it up in the pursuit of growth

At NAB, you’ll have the opportunity to work with some of the industry’s best leaders and aspiring bankers. Career mapping and progression opportunities reward those who work hard, inspire the right values and behaviours and deliver exceptional outcomes for our customers. There’s access to a wide range of colleague benefits, from on-going education and paid volunteer leave to banking discounts. For more information please visit us here.

**We value and embrace diversity of thought, style and working arrangements to ensure our workforce is representative of the communities that we serve and that our thinking, solutions, and products are the best they can be.