Case Manager

Maximum Term position until 30 November 2025
- Full time hours

About Red Cross
Australian Red Cross is part of the world's largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity.
The Migration Support Program provides help and support to refugees, people seeking asylum, people in immigration detention and other people who are vulnerable as a result of migration.
About the role
The Case Manager is responsible for providing quality case management and resettlement assistance to eligible refugees and humanitarian entrants in the Humanitarian Settlement Program. This role will provide tailored case management to clients that recognises their individual strengths and needs, and assist new arrivals build the skills and knowledge they need to become self-reliant and active members of the community.
You will be required as part of your day-to-day travel to attend meetings, undertake client home visits or transport clients to meetings with other services. Red Cross vehicles are provided for this travel.
About you
- Previous experience in providing high quality case management support is essential.
- Demonstrated understanding of how to holistically assess complex client needs, including conducting risk assessments and developing effective case plans and safety planning.
- Demonstrated cultural competence and the ability to work with people from diverse backgrounds who have experienced grief, loss, torture, and trauma and who experience ongoing safety risks
- A sound understanding of the social and political issues and needs impacting migrants in transition (including people seeking asylum, trafficked people and people who have been forced into marriage).
- Demonstrated effectiveness in contributing to interagency collaboration and ability to lead collaboration, advocate and network with internal and external stakeholders (who can include statutory and law enforcement agencies).
- Proven capacity to be adaptive and resilient and to work independently in a self-directed manner, and also as a member of a team.

An Australian Driver's License and Working with Children are mandatory requirements for this role
Benefits that act for you, while you act for humanity
**Financial wellbeing**: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave.
**Health & Wellbeing**: You can tap into specialist advice for nutrition, sleep, resilience and mindfulness. And access guided meditation and other wellbeing programs.
**Work/Life Flexibility**: You can access a paid ‘Me’ day just for you and a wide range of other paid leave options.
**Career development**: Access to ongoing learning, training, and development courses.
Further information
This role is covered by the Social, Community, Home Care and Disability Services Award - Level 4. Salary from $85,145.84 + superannuation + access to salary packaging.
For additional enquiries, please contact Gop Gai on 0424 755 845 for a confidential discussion.
**Applications close**: Monday 2nd December 2024.
Red Cross strives to create a safe and inclusive culture with wellbeing at its centre. We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with different lived experiences, abilities, gender, ethnicity, age, and sexual orientation. We are a child safe organisation with zero tolerance of any harm to children. Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities.
Thank you for considering a career at Red Cross. We also have great opportunities to volunteer. Click here to find out more.