Service and Experience Coordinator

7 days ago

Kelvin Grove, Australia Australian Red Cross Lifeblood Full time

Permanent full-time opportunity

Great opportunity to create and deploy service strategies

Hybrid work model; located in Brisbane with WFH

This is your opportunity to find a life-giving purpose

**As an organisation our purpose is simple**: to give life. It’s at the centre of everything we do. As part of the Lifeblood team, you’ll have the opportunity to contribute to this life-giving purpose and grow your career. We’re committed to ensuring you have the ability to innovate, learn new skills, and embrace new challenges - all while making a difference in the lives of countless others.

Lifeblood has an inspiring opportunity for you

As a Service & Experience Coordinator, you’ll be a customer experience thinker who has worked with a curiosity for process improvements. Your role is to help create and execute comprehensive and effective programs, change management plans and activities, with a strong focus on driving forward employee experience.

You’ll help coordinate our vision through standardising and delivering consistent service experiences across all our donor centres, while contributing to our Employee Experience Strategy Design and implement customer engagement initiatives and program tools to uplift capability, interactions, and drive consistency across Donor Services, aligned to our National CX Strategy.

**Sound interesting? Here’s what we’re looking for**:
Capability in the design and delivery of KPI's, analysing results, and developing and deploying service improvement strategies

Project management skills with ability to execute marketing programs from planning, conceptualisation, execution, and measurement

Collaborative nature with strong stakeholder engagement skills

Experience in identifying insights into the employee’s experience that drive change, balance operational and customer outcomes and track the success of improvement programs

Data solving skillset to identify and provide solutions to pain points related to customer and Employee experience

Ability to transform raw data sets into compelling and meaningful visual illustrations and reports

Strong written and verbal communication skills with the ability to adjust to fit your audience and message

Experience in presenting to large audiences and events (physical and virtual)

This is a permanent full-time opportunity, based in Brisbane with a hybrid work model of working from home and from our Brisbane Processing Centre, located in Kelvin Grove.

Thrive in a diverse culture that cares for your wellbeing

At Lifeblood, we welcome different perspectives and backgrounds and we’re proud to foster an environment where people can come together to achieve their very best. That’s why we don’t believe in one-size-fits-all - especially when it comes to your wellbeing. Every employee is unique and we’ve developed a range of initiatives to look after the varying needs of all our people. As part of the Lifeblood team you’ll have access to a generous salary packaging program, plus a great range of rewards like discounts on insurance, groceries, food & beverage, department stores, travel, and more.

Next steps

Our facilities are Covid-19 safe places

Click here to learn how we're protecting donors, volunteers, patients and our people.

A number of states have mandated that Lifeblood employees must be vaccinated to perform work for us. Please make sure that you are able to comply with these government requirements, or have the appropriate medical exemption information available.

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