Customer Service Advisor

5 days ago

Sydney, Australia Container Exchange Services Full time

**Description**:
About CES

We believe there is a better way to recycle that positively impacts individuals, communities, and the environment. Our mission is to increase recycling rates, rid the world of drink container litter, and empower community participation in an accredited circular economy.

We provide services and technology to enable the circular lifecycle of a drink container, from purchase to collection, through to recycling and remanufacturing. Our services include IT technology, payments, brand experience, customer support, and materials trading.

Container Exchange Services (CES) is a joint venture between Coca-Cola Europacific Partners and Lion that was established to provide scalable and sustainable solutions for Container Deposit Schemes (CDS) in Australia and around the World. We power one of Australia’s largest recycling programs: Containers for Change.

As an organisation, we are in our third successful year of operation having grown rapidly in revenue and people. The business is undergoing massive growth through our existing recycling schemes and expanding into new states.

About the role

We're expanding our Work From Home Contact Centre team and looking for people who genuinely like engaging with customers. There's no sales requirement in the role, we're a customer service team who assist and positively influence Containers for Change recycling customers based in QLD and WA. Our customers are at the core of everything we do, by helping them we help the environment and create a brighter future.

As a Customer Service Advisor, you represent the Containers for Change brand and are responsible for providing exceptional customer engagement via professional written and verbal communication.

**Skills and Experiences**:
**To be eligible for this role**:

- You must have previous contact centre experience
- You must have a dedicated home workspace (free from distractions and background noise)
- You must have reliable and consistent internet service
- 5 day working week (we operate Monday to Sunday)
- Weekend, Evening & Public Holiday shifts are rostered and paid in accordance with the relevant award.

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