Program Coordinator

**Location**:Chowder Bay or Berry, NSW
**Employment**: Full-time preferred, with flexible options including a three-month winter break to pursue your own outdoor adventures.

**Base Salary**: $75,000 - $85,000 pro rata (based on experience)

**Additional benefits**:

- Potential to earn $10,000+ in overtime annually
- Overnight supervision allowance when required to stay overnight during service delivery

**Start Date**: Negotiable
- An opportunity to grow and advance your skills in program coordination
- Collaborate with a friendly, professional, and approachable team
- Work in peak seasons with a flexible 3-month winter break
- Join our team and enjoy the best of both worlds - rewarding work during peak seasons and the freedom to explore your own outdoor passions in winter_
- This role can offer a unique contract structure, allowing you to take a three-month break during the quieter winter period while earning a competitive pro rata salary. Work intensively during peak times, making a real impact in outdoor education, then use the off-season to travel, pursue personal adventures, or upskill in the great outdoors._
- If you thrive in dynamic environments and value seasonal flexibility, we’d love to hear from you_

Join The Land's Edge Foundation (TLEF), a leader in education outdoors, delivering dynamic outdoor educational experiences. We partner with schools and other groups to develop and deliver high-quality programs that blend curriculum learning, exploration of natural places, and personal growth.

**Why Work with Us?**
- **Flexible Work Environment**:Enjoy a tailored work-life balance with full-time, part-time, or fixed-term options. Work during peak seasons and take a three-month winter break to explore your own outdoor passions. Choose to be based at our Chowder Bay or Berry Depot office.
- **Reputable Company**: Be part of a trusted and leading name in education outdoors.
- **Supportive Team**: Collaborate with a friendly, professional, and approachable team.
- **Comprehensive Package**: Enjoy provided work phone, laptop, accommodation & meals on programs. Additional incentives are paid for overnight field coordination, with overtime options as payment or accrued as TOIL.
- **Professional Development**: Opportunities to grow and advance your skills in program coordination and education outdoors.

**About the Role**: As a Program Coordinator, you will be responsible for managing Outdoor Education Programs through all phases of the program lifecycle: client engagement, program design, planning and administration, resourcing, in-field coordination, review, and rebooking. You will ensure that programs are designed and delivered to meet specific client needs while maintaining high levels of customer service and satisfaction. You will work closely with various teams and report to the Client & Outdoor Education Service Delivery Team.

**Key Responsibilities**:

- **Program Development and Delivery**: Coordinate, monitor, and evaluate the development and delivery of Outdoor Education Programs and other TLEF products and services.
- **Customer Satisfaction**: Ensure programs meet client needs, delivering high levels of customer service and satisfaction.
- **Team Leadership**: Provide direction, leadership, and supervision to program delivery staff to ensure programs meet or exceed TLEF quality and safety expectations.
- **Risk Management**: Perform risk assessments of programs and activities to manage risks in accordance with TLEF Standard Operating Procedures.
- **Business Development**: Cultivate and manage relationships with school clients and other stakeholders to secure new business and promote TLEF products and services.
- **Safety and Compliance**: Ensure all activities are in accordance with LEF’s Safety Management Plan and Standard Operating Procedures.
- **Logistics Coordination**: Coordinate communication of client booking requirements to internal LEF departments, including safety, catering, resourcing, and administration.
- **Financial Management**: Manage and monitor financial performance to meet business priorities within established budget targets.
- **Instruction and Facilitation**: Provide instruction, facilitation, and leadership in recreational activities and outdoor pursuits to meet agreed outcomes.
- **Staff Mentoring**: Provide mentoring and leadership to core and casual Land’s Edge Foundation Program Delivery staff, including trainees, group leaders, activity specialists, and program support staff.

**Skills and Attributes**:

- Proven knowledge in Outdoor Education.
- High level of verbal and written communication skills.
- Strong organisational, workflow, and time management skills.
- Excellent interpersonal skills, with the ability to liaise with staff and clients at all levels.
- Demonstrated ability to manage staff to achieve organisational and client objectives.
- Experience in managing and delivering outdoor education programs that are safe, meaningful, and enjoyable.
- Abil