Freight Operations Agent

Exciting opportunity to be a part of one of the strongest performing businesses- Challenge yourself to exceed in providing the best customer experience- Permanent full-time opportunity located at Melbourne Freight Terminal

Our customers come first. We’re constantly challenging ourselves to reimagine our customer experience, and work to connect and build trust. Ultimately, our service should make people feel at home, no matter where they are.

Qantas Freight is Australia’s largest independent air freight services business, moving over 4000 air freight shipments across more than 500 destinations globally.

We won’t settle for less than the best outcome. We each have the opportunity to add value and make an impact on the business. As an Agent Freight Operations, you will assist with the delivery of Imports and the acceptance of Export Freight to customers. You will deliver total customer satisfaction through the accurate and efficient performance of clerical duties associated with the delivery and acceptance of Import and Export Freight (Domestic and International).

You’ll have
- Strong administrative skills and experience- Previous face-to-face customer service skills and experience- The ability to work as a team or independently- Attention to detail- Strong time management skills- The ability to obtain a Dangerous Goods Certification- The ability to work a rotational shift roster- An unrestricted Drivers licence and the ability to obtain an Airside Drivers Licence- Previous experience in a logistics, freight or airline environment (Desirable)

Why Qantas?- You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.- There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.- The Qantas employee benefits program offers amazing benefits that extend well beyond travel.- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 14 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
- We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition planUnder the Qantas Group
- _COVID-19 Vaccination Policy_ all Australia-based new employees of a Qantas Group entity must be fully vaccinated with an Approved COVID-19 Vaccine and provide Evidence of Vaccination by uploading your Digital Vaccination Certificate to Workday (our HR information system). There are different compliance dates for different workgroups under the policy. You will be provided with relevant information, including the compliance date during the recruitment process.