Accounts Receivable Officer

An** ASX100 **business with a 50-year heritage, IDP is a pioneer in international education services. Our** **core business lines include student placement to Australia, US, UK, Canada, Ireland and New Zealand institutions, English-language testing and training.

We are on a mission to build the world's leading platform and connected community to guide students along their journey to achieve their lifelong learning and career aspirations.

As a co-owner of IELTS, we deliver the English test that is trusted by more governments, universities and organization's than any other. We also operate English language teaching schools in Southeast Asia.

We are innovators, driven by the needs of our customers and deep data insights. Our 5,000 team members based around the world understand that our services change lives - not only of our customers, but their wider communities.

By combining empathy and professional expertise with digital excellence, we create launch pads for our customers to achieve global success.

**About the role**

A fantastic opportunity within our Finance team during a period of exciting growth Up on offer is a Permanent full-time role as an **Accounts Receivable Officer**, based out of our chic Collins Street Corporate Office at **Melbourne**.

The role will be responsible for managing invoicing and recovery to IDP to enable the company to collect funds and support to other members in the Finance Department.

**What you will do**:
**Customer Service**
- Liaise regularly with clients in the Tertiary, Secondary, ELICOS, VET (private and government) and Foundation sectors as well as IDP’s overseas offices.
- Follow up in a timely manner any queries from IDP clients relating to debt or problems associated with the client’s accounts.
- Analyse and report to the Team Leader on the nature of enquiries received.
- Monitor collections of Students Services, Publications, Exhibitions, Corporate Service and Fellowships and other issues relating to collections when they arise.
- Assist in the Upcoming Invoice Report and resolve any issues.

**Quality**
- Ensure contact details in finance systems for clients are accurate.
- Liaise with Client Services Unit to ensure when necessary that provisions of the Client Services Agreement are being met by institutions.
- Negotiate relating disputes via country office and institutions and mediate.

**Financial Management & Administration**
- To disseminate to IDP clients aging reports reflecting level of debt and to initiate action to recover debt through Client Relations team and management.
- To ensure that details relating to IDP clients are accurate and up-to date.
- Process billing information for IDP staff (local and overseas) and external customers such as universities associated with IDP business.
- Monitor debt recovery procedures and recommend to the Team Leader any changes that may facilitate these procedures.
- Experience in Financial Accounting Packages - A/R module
- Strong interpersonal skills and an ability to discuss problems with clients and determine solutions
- Highly developed written and oral communication skills
- Strong Word, Excel and Microsoft Outlook skills to enable the preparation of reports
- Highly developed analytical and problem solving skills
- An ability to work under pressure and organise work priorities to meet deadlines
- Ability to work cooperatively within a team environment
- Proven ability in debt collection in an accounts receivable role

**Good to have**:

- Oracle EBS system
- Billing Platform
- Advanced Excel

**What's in it for you**
- Benefit from rewarding experiences.
- Become part of our connected global community, feel included and celebrate our diversity every day.
- Work alongside enthusiastic and passionate colleagues who are working towards the same goal of changing the world for the better, through global education.
- Thrive in an innovative agile digital culture.
- Be inspired and mentored by our courageous leaders who are authentic and approachable.

**Why join us**

Be part of our story, as we support you to create meaningful and rewarding experiences, grow your career with purpose, and celebrate as a global team.

If you identify as a member of an underrepresented community, we encourage you to apply, even if you feel you do not meet all the criteria, but have relevant skills, experience and capability that will enhance the role. At IDP, you can be yourself, be seen, heard, valued, and celebrated every day for your meaningful contributions. If you require any adjustments, let us know.

Some other benefits include:

- Work in our new 6 green star office, featuring creative collaboration zones and a focus on health and wellbeing.
- Professional development programs to grow your career.
- Two paid volunteer days every year to support our local communities.
- Stay energized with free fresh fruit and barista onsite.