Client Operations Officer

4 days ago

Newcastle, Australia Coal LSL Full time

Demonstrate your passion for providing exceptional client interactions.
- Process and analyse data with a client-centric focus.
- Join a collaborative and supportive team in which to grow your skills.

**WHY WORK WITH US?**
At Coal LSL our purpose is to connect employers and employees with long service leave entitlements for the good of Australia's black coal mining industry. To achieve this, we create a supportive culture built on trust, openness, respect, care and honesty.

Here are some of the unique experiences you will have while working at Coal LSL:

- Be part of an organisation that puts people first and where people are at the heart of every decision.
- Collaborate across the business to innovate on solving problems.
- Support Australian industry and contribute to individuals' economic and social wellbeing.

We believe in our purpose, we aspire to achieve our vision, we are focused on transforming our business to deliver our strategic goals and we act in a way that reflects our core values.

Our people are our greatest asset; we provide flexible working opportunities so you can experience the benefits of working from home and in our modern, purpose-built office. We focus on outcomes, rather than where you work.

Flexibility and wellbeing are at the heart of who we are and how we work. We understand and respect our people’s need to support their families, communities and personal interests so we provide great work-life balance, study and wellbeing programs.

We believe in building diverse, balanced, and high-performing teams. Our culture fosters inclusion, connection and belonging.

**WHAT YOU'LL BE DOING**

You will:

- Receive, question and process information from employers.
- Review and examine employee service records, employment history and transaction details.
- Ensure data is accurate and question any inconsistencies.
- Communicate and collaborate with internal and external stakeholders.
- Assist and educate employers to ensure the correct information is processed and reporting requirements are met.
- Understand and be able to interpret the current legislative guidelines.
- Provide excellence in service to ensure quality client engagement.

We are currently seeking expressions of interest for both contract and permanent opportunities within our Client Operations team. Please include your preference/s in your cover letter.

**WHAT YOU'LL BRING**
To be successful in this role, you will have a keen desire to deliver an outstanding client experience. You will be a critical thinker with strong attention to detail who is motivated to review, question and interrogate data.

Your background will demonstrate:

- Excellent attention to detail and a respect for data integrity.
- A natural ability to engage with clients in a positive and friendly manner.
- Experience processing a high volume of data with the ability to stay focused on repetitive work.
- A commitment and dedication to accuracy, double-checking and reporting.
- The ability to review and interpret legislative requirements.
- Competent computer skills, especially MS Excel, and confidence to learn new software.
- Discretion in relation to confidential information.

**HOW TO APPLY**

Note: Your cover letter should be no longer than 800 words.

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