Client Operations Officer

2 weeks ago

Newcastle, Australia Coal LSL Full time

Process and analyse data with a client-centric focus.
- Permanent full-time role based in Newcastle with hybrid working.
- Join a collaborative and supportive team in which to grow your skills.

**WHAT YOU'LL BE DOING**

You will:

- analyse, query and process information from employers
- review and examine employee service records, employment history and transaction details
- ensure data is accurate and question any inconsistencies
- communicate and collaborate with internal and external stakeholders
- assist and educate employers to ensure the correct information is processed and reporting requirements are met
- understand and be able to interpret the current legislative guidelines
- provide excellence in service to ensure quality client engagement.

**WHY WORK WITH US?**
As a Commonwealth Government entity that regulates portable long service leave, we are proud of the difference we make in the lives of hardworking Australians. By connecting employees in the black coal mining industry to their long service leave entitlements, we’re giving back life’s most precious gift, time. We believe in our purpose, are focused on our strategic goals, and committed to serving our clients and strengthening industry partnerships.

What we offer:

- We’re a dedicated team of professionals who deliver meaningful, purpose driven work in a supportive and inclusive workplace culture built on values of trust, openness, respect, care and honesty.
- Our hybrid working model and compressed hours enable you to balance your career and lifestyle, giving you the time to grow, excel and do what you love.
- Located in the progressive and vibrant city of Newcastle, our contemporary workplace provides you with a space to connect and collaborate with colleagues, while also enabling you to balance work-life commitments.

**WHAT YOU'LL BRING**
To be successful in this role, you will have a keen desire to deliver an outstanding client experience. You will be a critical thinker with strong attention to detail who is motivated to review, question and interrogate data.

Your background will demonstrate your:

- excellent attention to detail and a respect for data integrity
- a natural ability to engage with clients in a positive and friendly manner
- experience processing a high volume of data with the ability to stay focused on repetitive work
- a commitment and dedication to accuracy, double-checking and reporting
- the ability to review and interpret legislative requirements
- competent computer skills, especially MS Excel, and confidence to learn new software
- discretion in relation to confidential information.

**HOW TO APPLY**

Note: Your cover letter should be no longer than 800 words.

Australian citizenship, residency or working rights is a prerequisite for this role.
- The successful applicant for this role will be required to undergo working rights checks, background checks including a police check, and other assessments as required._

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