Operation Manager

1 week ago

Concord, Australia Ablepoint Australia Full time

**Abelpoint Australia** is seeking an experienced and dedicated **Operations Manager** to join our team. This role is vital to the smooth operation of our organization and involves overseeing daily business activities, managing staff, and ensuring quality service delivery to our participants.

**Key Responsibilities**:

- Manage day-to-day operations, ensuring that staff have the necessary resources to perform their roles efficiently.
- Supervise and support staff, ensuring adherence to work health and safety policies and participant rights, including privacy and confidentiality.
- Lead the planning and delivery of participant support in collaboration with carers and other stakeholders.
- Ensure all participant-related documentation is maintained, reviewed, and updated in line with organizational policies.
- Contribute to case reviews and participate in staff meetings, performance development, and policy reviews.
- Conduct random audits to ensure compliance with daily documentation and service procedures.
- Identify and address potential risks to participants or the organization, implementing mitigation strategies.
- Facilitate induction and ongoing training for new staff.

**Key Performance Indicators**:

- Ensure staff are well-supported and equipped with necessary resources.
- Maintain company vehicle safety and service schedules.
- Ensure compliance with policies, procedures, and participant documentation.
- Complete and maintain accurate documentation as per procedure.
- Implement solutions for any identified risks and ensure mitigation measures are in place.

**Qualifications and Personal Qualities**:

- Relevant qualifications or experience in social work, disability services, or a related field.
- Proven experience in a similar or lower management position.
- Strong organizational skills, able to adapt to changing circumstances and prioritize tasks effectively.
- Passionate about participant-centered care and social inclusion.
- Commitment to maintaining high standards of ethics and professionalism.

**Why Work With Us?**
- Be part of a dedicated team supporting individuals to live independently.
- Competitive salary and ongoing professional development.
- Make a real difference in the lives of participants by contributing to a positive, inclusive environment.

**How to Apply**:
**Job Types**: Full-time, Part-time

Expected hours: 35 - 40 per week

Application Question(s):

- How many years of experience as an Operation Manager?

**Experience**:

- Operations management: 1 year (required)

License/Certification:

- Driver's License (required)
- Working With Children (WWC) Check (required)
- NDIS Worker Screening Check (required)

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