Customer Contact Center

1 week ago

Melbourne, Australia The Heart of Riverdale Community Center Full time

**BENEFITS**
- Paid Time Off
- Paid Parental Leave
- Medical 90% employer-paid base medical plans for single coverage
- Dental
- Vision 100% employer paid
- Life Insurance 100% employer paid
- Accidental Death & Disability 100% employer paid
- Long Term/Short Term Disability 100% employer paid
- 401(k) with matching employer contribution up to 4%
- Nine (9) paid holidays per year

**WHAT YOU WILL DO**
- Answer and route all incoming calls on digital phone system.
- Assist callers in identifying needs and then routing calls appropriately.
- Understand directory information and how to use information to route calls or provide information as appropriate.
- Field general questions from the public or routes calls appropriately.
- Manage affiliate central voice mail box and route messages as appropriate.
- Notify call center manager when issues arise.

**Job Types**: Full-time, Part-time

Pay: $22.00 - $33.00 per hour

**Benefits**:

- Dental insurance
- Health insurance
- Vision insurance
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Annual bonus
- Overtime pay
- Retention bonus

Work Location: On the road

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