Academic Case Manager

**Job no**: 532484
**Work type**: Full Time, Part Time
**Location**: Sydney, NSW
**Categories**: Human Resources & Recruitment
- Employment Type: Full time, 6 month fixed term contract (part
- time options available)
- Remuneration: $123k
- $138k + 17% superannuation
- Location: Kensington, NSW (Hybrid work arrangement available)

**About UNSW**:
UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.

**Why Your Role Matters**:
As an ER Case Manager (Academic Case Manager), you will play a pivotal role supporting the UNSW Business School navigate the ER space, providing expert advice and guidance on employee relations and complex industrial relations matters.

In this newly developed position, you will drive fair and forward-thinking practices, fostering strong relationships with the Business School P&C Business Partnering team, and people leaders. You will shape and implement ER strategies that proactively address payment and performance issues while championing continuous improvement initiatives within this academic space.

Reporting to the Head of Employee Relations Advisory, you will work closely with the UNSW Business School to strengthen local capability in employment and performance management, empowering leadership teams to navigate with confidence.
Your role focus will be:

- Providing specialist end-to-end case management support to Heads of School, Business Partnering and Faculty across performance management and resolution of complex matters.
- Coordinating expert advice, and where necessary, conducting investigations to ensure objective and fair assessment in compliance with the EBA and relevant legislation.
- Assisting in the review and development of policies and processes regarding the framework for ER case management including diagnostic and reporting tools, templates, checklists, toolkits and other guiding materials
- Ensuring advice and actions comply with applicable legislation and relevant industrial instruments to mitigate risk and ensure appropriate resolution.

**Who You Are**:We’re seeking a forward
- Tertiary qualifications in a relevant discipline and significant experience in delivering effective case management, providing employee relations advice to line management, and dealing with employee unions in a large, complex organisation
- Ability to influence, build strong working relationships and gain trust from senior stakeholders.
- Strong interpersonal and communication skills and effective writing and documentation skills.
- Ability to interact with, consult, coach and advise senior stakeholders.
- Capacity to plan, achieve priority outcomes and respond flexibly to changing circumstances.
- Generalist HR/ER knowledge and experience gained in unionised environments.
- Specialist and up to date employment relations and employment law knowledge, skills and experience
- Knowledge and capacity to interpret legislation, industrial agreements and policies to implement appropriate guidance and advice frameworks as well as ability to facilitate increased HR and leader capability to foster an effective and high performing workplace culture.
- An understanding of the context and culture of the higher education sector is not required but desirable

For further information on the role & responsibilities, please refer to the position description

**How to Apply**: To lead an ER portfolio in delivering expert advice and support in employee relations in this academic space, we invite you to submit your CV & cover letter detailing your interest and suitability for the job (as per the skills & experience bullet points listed above) before **Monday 9 June** by 11:55pm.

**UNSW Benefits and Culture**: People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include:

- Flexible Working Options (work from home, flexible hours etc)
- Additional 3 days leave during December festive period.
- Career development opportunities
- Up to 50% discount on UNSW courses
- Flexible 17% Superannuation contributions, additional leave-loading payments and salary sacrifice.
- Discounts and entitlements (retail, education, fitness passport)

**Job queries contact**: Katherine Molloy, Talent Acquisition Consultant
- UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability