Partner Success Lead

**Work options**: Hybrid
**About Us**

We’re known for being the country’s most popular rewards, helping Australian’s get more of what they value beyond the checkout. And through our extended network of partnerships with other nationally recognised brands, we make every day simpler, easier and more rewarding for our members. Plus, we’re also the winner of Canstar Blue's 2023 and 2024 Most Satisfied Customer award for Rewards Programs.

But, we're more than the card you carry around in your wallet or the app on your phone Our diverse team is located all over Australia, and our incredible office is located right in the heart of Melbourne CBD. Staying true to our flexible working policy and people-centric culture, we ensure all our team members are set up to work remotely across Australia. We are outcomes-focused, and everything we do is aligned with our core principles - Own, Act and Inspire.

**Your Team**

We've already built a pretty amazing team, but we're not looking for more of the same. Our day-to-day is made stronger when we surround ourselves with people who are different, like you.

**Your Role**

This role is responsible for managing and delivering on all contractual partnership elements.
- Building and nurturing key internal and partner stakeholder relationships.
- Involvement in partnership and category reviews ensuring relevant insights are presented with appropriate business knowledge.
- Identifying new opportunities for partners and growing commercial relationships and enhancing the member’s experience.
- Preparing new opportunity presentations to drive partnership growth.
- Manage partnership budgets and forecasting.
- Managing the development and delivery of partnership campaigns and associated reporting.
- Use data insights and analytics to develop partnership strategies and deliver improved return on investments and opportunities.
- Management in curating and delivering partnership reviews and planning meetings.
- Leading and developing a team of two campaign managers to deliver on all partnership targets and KPIs.
- Nurture a high performance cultural and provide coaching and professional development to your direct reports.

**Your Experience**
- Previous experience working with commercial partnerships and associated legal agreements.
- Demonstrated retail loyalty experience preferred
- Exceptional stakeholder relationship management.
- Excellent communication skills (written, verbal and presentation)
- Proven budget management and forecasting experience.
- Experience in analysing market trends and an understanding of strategic commercial and marketing processes.
- Significant experience in sales/marketing/partnership management.
- Experience and knowledge of CRM reporting systems.
- Understanding of commercial and financial acumen.
- Demonstrated conflict resolution experience.
- Proven people leadership in developing and growing a high performing team.
- Strong ability to collaborate with internal and external stakeholders.
- Knowledge and awareness of the travel industry is desirable.

**Your Benefits**

**We offer our valued team members a stack of exclusive benefits To name a few...**
- Flybuysflex | work from anywhere, measured on outcomes
- Two well-being days per year
- Volunteer leave
- Ongoing learning & development programs and opportunities
- My Coles and Wesfarmers team member discount card
- Be Well Programs - Mind/Body/Soul
- Quarterly All Team events
- Hybrid social events
- New starter kit merchandise

We value ways of working that work for everyone and use our different strengths to make us stronger. We work hard to make sure everyone’s voice is heard and respected equally, regardless of identity, background, position, ability or lifestyle.
- It is a condition of employment that successful applicants undergo a National Police Check prior to commencing._

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