General Manager

At Australian Unity we are going through an exciting phase of innovative business growth in our Residential Aged Care business**,**which brings to life **our Better Together® social model of ageing well,** which offers a continuum of care and support services within an environment which provides the empowerment and ‘choice’ for our residents to live how they want to.

We have an exciting opportunity for a new General Manager to join us at our Rathdowne Place site, located at Carlton.

**Your New Role**:
As the General Manager, you will lead and manage**all operational, care and clinical service delivery, ensuring that your teams are trained, supported, and engaged to deliver the best experience at all times for your residents.

Key Deliverables:
- Leading the end-to-end Better Together® customer experience across the precinct by delivering exceptional customer service, support, and care
- Leading the operations team by promoting a positive culture to fulfill the Better Together® promise
- Fostering an engaged and supportive environment whilst overseeing recruitment, roster management, training and providing coaching on best practice
- Working closely with key stakeholders of the precinct including residents, families, guests, contractors, and staff to ensure high standards of care and exceptional customer service
- Overseeing the precinct financial performance and reporting; ensuring key performance measures are delivered in-line with budget and support requirements
- Identifying and managing risks, managing customer needs and complex issues as required
- Overseeing the precinct obligations for quality assurance, audits, and Aged Care accreditations

**About you**:
Above all, you will be a ‘**Values**’ person and an accomplished People Leader, who aligns to and can build their team culture around our values of **Bold, Warm and Honest.**

Does this sound like you?- Previous experience as a General Manager in a customer-focused industry. Aged Care experience is preferred but not mandatory.
- Exceptional leadership skills with a continuous improvement mindset and the ability to nurture and develop team culture and performance
- Experience in operational management including recruiting, workforce planning/roster management and around operations within a larger complex business
- Strong financial acumen, financial management and reporting experience
- Fully vaccinated for 2024 Influenza and COVID-19

**Your Benefits**:
We value our Residential Communities teams and the wonderful work they do. Our new General Manager will enjoy an enviable range of benefits, including the following:

- Competitive Remuneration Package
- Attractive Performance based incentive
- Enjoy additional yearly **Well-Being and Community** leave days
- **14 week paid parental leave**, with equal benefit for both parents **PLUS**our Bump to Baby program - an employee support service connecting you to a team of maternal health experts, midwives, and nurses
- **Employee Assistance Program -**support and assistance for you and your partner at those times in life when you need it most
- Attractive **employee discounts** on Australian Unity Banking products, Private Health and General Insurance.
- Salary sacrifice option - novated vehicle leasing arrangement

You will join a great site and RAC business, with the support of our exceptional leadership team and the backing of a trusted Modern Mutual, with a rich history of over 180 years of delivering **Real Wellbeing.**

You will truly have an opportunity to guide and develop the success of leading a unique property and customer care model, where your career will know no heights.

For a confidential discussion, please contact Simon Ashton, Talent Acquisition Lead, RAC.