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Head of Salary Packaging

3 weeks ago

Richmond, Australia FleetPartners Full time

**ASX 300 listed financial services organisation**:

- **Flexible & hybrid working arrangements**:

- **Melbourne (preferred) or Sydney as location**

**Do you want to**:

- work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued?
- understand the strategic direction of your organisation and how your effort contributes to success?
- work in an inclusive environment who is proudly a WGEA Employer of Choice for Gender Equality?
- work for a climate Active CERTIFIED Carbon Neutral fleet management organisation?
- be recognised and rewarded for your performance?
- work for an organisation where ‘C-A-R-E’ are their values?
- have career opportunities, a voice that’s heard, and a fast-paced, dynamic yet flexible working environment?

If so, then Eclipx Group might be the place for you.

FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management. We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.

**Who we’re looking for**:
The Head of Salary packaging provides results-driven leadership to manage and improve the efficiency of our salary packaging operations. You will be responsible for ensuring that customers are expertly guided through their life of lease questions and salary packaging journey, ensuring that the benefits of novated leasing are maximised.

This role requires both strategic planning and operational delivery to harmonise our salary packaging operations, improve performance metrics and employee engagement to enhance our service model with an aim to grow our novated leasing and salary packaging business.

**What you’ll be doing**:

- Lead service centre for Employers and Employees.
- Drive customer experience to ensure maximum retention and repeat business.
- Establish new service standards and procedures.
- Connect people and systems to build salary packaging capability and seamless customer experience.
- Ensure seamless handling of inbound enquiries relating to existing packages, salary deductions and reporting.
- Proactively manage budget changes, deduction catch ups and reconciliations.
- Oversee training to ensure expertise on salary packaging benefits and FBT by all team members.
- Champion customer experience and manage feedback to boost satisfaction rates.
- Create and continuously improve processes and documentation including customer collateral.
- Assist with relationship management and promotion of salary packaging services.
- Lead implementation of new Employers onto tied to payroll service.
- Report on all aspects of managing and retaining the portfolio.
- Initiate, manage, and assist projects to improve customer journey.
- Identify opportunities to build customer loyalty and improve retention.
- Provide specialist FBT information to the business.

**Requirements**:
**Qualifications**
- Tertiary qualification in Finance or Business Management an advantage
- Experience in a similar role in financial services or salary packaging
- Advanced knowledge of Fringe Benefits Tax and ATO guidelines
- Change Management qualification an advantage

**Experience / Knowledge**
- Experienced Salary Packaging Leader
- Proven ability to create and manage high performing teams
- Exceptional organisational skills
- Critical thinking and strategic
- Advanced knowledge of FBT and ATO legislation with an ability to explain in simple terms
- Strong ability to analyse data for insights and meaning
- Excellent communication skills and ability to engage business leaders and customers
- Proven ability to manage change
- Autonomous and effective member of the management team who is focussed on best practice outcomes
- Exceptional organisational skills, including ability to manage multiple projects whilst maintaining service standards and meeting deadlines
- Compliance and risk mitigation driven
- Ability to create and document processes

**Benefits**
- 7 additional days of annual leave per year.
- 16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers.
- a ‘Dress for your Day’ policy.
- flexible and hybrid working arrangements.
- Rewards programme, including a range of discounts from a variety of retailers
- an extensive range of other employee benefits.