System Analyst

**About the Company**

At Greentastic, we’re passionate about helping individuals and businesses in Victoria and NSW become eco-warriors We’re not just another energy-efficient solutions provider, we’re a team dedicated to creating a greener tomorrow.

We specialise in innovative solutions for Space heating and cooling, commercial lighting, Heat pump water heater, and a wide range of energy-saving products. Think beyond simple bulbs - we offer cutting-edge options that slash your energy use and carbon footprint, all while saving you money.

Our team of dedicated professionals isn’t just skilled - they’re passionate about making a real difference. We partner with our customers to achieve significant energy savings, bringing those savings straight to their bottom line. Imagine - reducing your environmental impact while boosting your profits With hundreds of happy customers, Greentastic has a proven track record of success.

**About the Role**

We currently have an exciting opportunity for a Systems Analyst to join our dynamic IT team at our Footscray office.

This role will contribute to the success of our IT operations by ensuring the seamless functionality, security, and enhancement of our systems and infrastructure. The purpose of this role include:

- Maintain and monitor the technical aspects of the core IT infrastructure, MS Windows systems and networks within the company to ensure stable and secure operation.
- Develop and support IT infrastructure requirements of the organisation and implement infrastructure solutions that meet IT strategic objectives.
- Assist the Infrastructure lead with designing, managing, and rolling out strategic plans for Infrastructure setup to meet existing and future needs and contribute to business development.
- Manage security and disaster recovery in relation to IT infrastructure including the documentation, communication, and implementation of related processes.

**Position**: System Analyst

**Location of work**: Unit 3,380 Somerville Road West Footscray 3012

**Employment Type**: Full time, Permanent

**Salary Range**: $100,000 to $110,000 plus guranteed superannuation

**Key responsibilities include**:

- Administer and maintain the company’s IT infrastructure components including Cloud services, M365, Citrix, MS Exchange, and other core platforms.
- Manage and support the company’s network infrastructure, including VPN solutions, and Wireless security.
- Maintaining the availability and performance of systems and software, inclusive of virtual and physical infrastructure in data centre environment to ensure optimum systems performance and highlight potential issue.
- Providing escalated 2nd level technical support, troubleshooting and fault rectification of issues relating to Infrastructure & Web services.
- Documenting detailed system configuration for the purpose of quality, transparency, knowledge transfer and business continuity.
- A strong focus on customer service and maintaining a high level of customer satisfaction.
- Contribute to the development and execution of Disaster Recovery plan, ensuring the resilience and continuity of all core systems within the group.
- Providing after-hours IT support and maintenance to the business when required.

**Qualification, Skills and Experience required**:

- Minimum of three years of experience in a similar role.
- Bachelor of Information Technology or higher or relevant qualification.
- Intermediate knowledge of IT Infrastructure, including VMware Management, Active Directory, MS Exchange, Citrix, and basic Networking.
- Experience to support critical infrastructure in data centre environment. Configure and maintain Microsoft technologies, including Microsoft Server Clusters, M365, integration and working knowledge of Microsoft products.
- Basic understanding of IT Security, Data protection and Cloud-based environment.
- Strong communication skills, with the ability to translate complex technology topics into layperson terms.
- Pragmatic, result-oriented and hands-on attitude.

**HOW TO APPLY**

Pay: $100,000.00 - $110,000.00 per year

Work Authorisation:

- Australia (required)

Work Location: In person