Service Advisor

2 days ago

Adelaide, Australia Commercial Motor Vehicles Pty Ltd. Full time

Who is CMI Toyota?
CMI Toyota has been operating since 1963 and is one of the most highly recognised, top performing dealerships in Australia. As South Australia’s number one Toyota dealer, we pride ourselves on our commitment to an exceptional customer experience whilst providing our team with an excellent working environment and enviable culture. CMI Toyota is a subsidiary of the CMV Group of companies, a proudly South Australian family-owned business for over 90 years employing over 2000 employees and representing some of the best automotive brands in the world.
At CMV Group, we firmly believe that our people are our greatest asset. We foster a workplace culture built on safety, mutual respect, and shared success. Our team members enjoy a rewarding employee experience, with access to ongoing professional development, and a supportive environment that encourages growth and celebrates achievements. Whether you’re just starting out or looking to take the next step in your career, CMV Group offers a place where you can truly thrive - professionally and personally.
Your new role
Our Service Advisors at CMI Toyota Christies Beach are one of the first faces customers see when visiting our dealership for their service needs, and our team takes great pride in the exceptional customer experience they provide. You’ll be the friendly face and knowledgeable guide for our customers, ensuring their vehicles are in top shape and their experience is seamless, working closely with our service department to deliver outstanding results every day.
What you’ll be doing
- Providing exceptional front-line customer service in person and over the phone
- Coordinating service bookings and managing customer expectations
- Liaising with technicians and service teams to ensure timely vehicle servicing
- Keeping customers informed and supported throughout their service journey

About you
**Your success in this role will be supported by**:

- Demonstrated experience in customer service positions
- Experience in the automotive industry (or a strong interest in it)
- Confident communication style with a professional, customer-first approach
- An ability to thrive in a fast-paced environment working as part of a team
- A sense of tech-savviness with an ability to quickly learn new systems
- Possession of a current driver’s license (essential)

What’s in it for you?
If the prospect of working in a close-knit team with a strong company culture under one of SA’s most respected brands is not enough for you, additional benefits of the role include:

- Exceptional work-life balance with one rostered day off per fortnight
- Very generous, above award rates and other employee perks
- Legendary annual company galas, family picnics, and Christmas hampers
- A diverse organisation offering development and internal promotion
- Extensive Employee Assistance Program to support you at every stage of life
- Industry-leading employee initiatives covering financial, mental, and physical wellbeing

How to apply

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