Venue Manager, Sussex Hotel

Join our leadership team at **Matthews Hospitality Group**
**The Sussex Hotel **is our most recent acquisition and we are looking for a natural-born leader who is passionate about all things hospitality

Our values are to empower others, be respectful and compassionate, uphold professional standards, operate with honesty and integrity, and show up for success
We live by the philosophy that, making others feel good, feels great

Our family business has 80 years of history pioneering hospitality in South Australia. Become part of our team as we continue to innovate into the next chapter of our operations.

**About the Sussex...**

The Sussex Hotel is a beautifully renovated venue that honors its history and art-deco refurbishment, located on the corner of Walkerville and Stephen Tce in the heart of Walkerville. The hotel has a beautiful front bar with dining, a bright restaurant with an adjoining beer garden, a large sports bar, and a busy gaming room. The Sussex is a well-established venue known for hosting music, events, and sports, with an exceptional drinks offering. The Head Chefs' passion for great food is clear, with a well-curated menu perfectly blended for modern Australian, traditional pub fare, sharing, and of course, the kids

**About the role...**

The** Venue Manager **leads by example and encourages a customer-focused culture, efficient operations, team development, marketing, profits, cost control, WHS, and community engagement. The Venue Manager is responsible for ensuring compliance with legislative requirements in all departments of the Venue.
- Oversee the operations of the hotel, be present in the venue and on shift
- Hold regular briefings and meetings with all department managers
- Responsible for organising and supervising Safe Operating Procedures (SOPs)
- Handling complaints in a diplomatic and professional manner
- Manage ongoing profitability of the Venue, ensuring revenue and customer satisfaction targets are met and exceeded
- Ensure all decisions are made in the best interest of the Venue, Management, and the wider Group
- Oversee and manage all departments and work closely with department managers daily
- Responsible for the overall recruitment, induction, and performance management and reviews of employees in line with People and Culture policies and procedures
- Coordinating employee training in all facets of the Venue operations, supporting engagement with apprentices and trainees
- Responsible for the effective planning of promotional activities, events, and functions across the Venue
- Responsible for monitoring and maintaining all plant and equipment and identifying any repairs and maintenance issues
- Ensuring the coordination of ongoing maintenance of the property to ensure exemplary presentation
- Responsible for compliance with Liquor Licensing Laws and Codes of Conduct and other State and Federal legislative requirements
- Responsible for compliance with the WHS Act 2012
- Ensuring appropriate security measures are maintained in relation to customer wellbeing, cash handling, and Venue facilities
- Other duties as required to effectively manage the Venue and provide an exceptional customer experience, or as directed by the GMH

**About you...**
- Extensive and proven hospitality and business management experience
- Excellent customer service skills, attention to detail, and product knowledge
- Experience in recruitment, retention, training, and performance management
- Be well organised and able to work under pressure and to deadlines
- Outstanding personal and professional presentation style
- The ability to communicate effectively with a wide range of people (suppliers, customers, employees, and senior management)
- The ability to analyse situations and make rational and responsible decisions relating to staffing, patron comfort and care, and strategic business issues
- Extensive food and beverage product knowledge including broad local and international trends
- Ability to manage projects, change, and competing priorities
- Experience in TAB, Keno, and Gaming Machine operations - evidence of Basic and Advanced Gaming Certificates essential
- Experience in stock management, inventory control, and oversight of invoicing and budgeting in coordination with GMH and CFO
- RSA and RP badge

**Benefits**
- Attractive salary package
- Private health benefits
- Relocation costs or on-site residence available
- TOIL for Public Holidays worked and overtime
- Phone plan and laptop included
- Meals and discounts included
- Travel costs covered for training and team development
- Supportive and engaging Head Office closeby
- Opportunity to lead business growth and community engagement

Walkerville 5081

Please submit your Resume and Cover Letter in one document.
- Australian residents only