Patient Experience Officer

2 days ago

South Brisbane, Australia Dynamic Sport Physiotherapy Full time

Patient Experience Coordinator - Join Our Healthcare Family

**Full-Time Position | No Healthcare Experience Required | Comprehensive Training Provided**

Are you a people person with a passion for creating exceptional experiences? Dynamic Sport Physiotherapy is looking for a friendly, energetic individual to join our team as a Patient Experience Coordinator. This isn't just a reception job—it's an opportunity to be the heartbeat of our clinic and make a real difference in patients' healthcare journeys

Why You'll Love Working With Us
- **Transform lives daily**: Be the warm welcome that starts someone's healing journey
- **Growth opportunities**: Start with us and build a career in healthcare with ongoing training and development
- **Supportive team environment**: Join a clinic where everyone genuinely cares about each other
- **Great perks**: Employee discounts on physio services, professional development assistance, and more
- **Meaningful work**: Go home every day knowing you helped someone feel better

Your Role as a Patient Experience Coordinator

As the first face of our clinic, you'll create the welcoming atmosphere that sets us apart. Your responsibilities will include:

- Creating a warm, professional first impression for all patients
- Managing appointment schedules and ensuring smooth clinic flow
- Handling patient inquiries with empathy and efficiency
- Assisting with payments and insurance/rebate processes
- Supporting our physiotherapy team to deliver outstanding care
- Maintaining an organised, inviting clinic environment

We're Looking For Someone Who Is
- Naturally friendly and approachable with excellent communication skills
- Organised and detail-oriented, able to multitask with ease
- Tech-savvy (we'll teach you our specific systems)
- Reliable, punctual, and takes pride in your work
- Eager to learn and grow in a healthcare setting
- A team player who contributes to a positive workplace culture

No Experience? No Problem

Whether you're a recent graduate, career changer, student, or returning to work, we provide comprehensive training to set you up for success. If you have the right attitude and people skills, we'll teach you everything else

Ready to Make a Difference?

"Why do you believe you'd be perfect for the Patient Experience Coordinator role at Dynamic Sport Physiotherapy?"

Pay: $25.74 - $32.18 per hour

Expected hours: 38 - 40 per week

Work Location: In person

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