Complaints and Research Assistant

Location: Melbourne | CBD

Job type: Full time

Organisation: Parliament of Victoria

**Salary**: $92,332 - $104,762

Occupation: Research

Reference: VG/002031C

The Parliament of Victoria through its elected representatives is accountable to the Victorian community for the provision and conduct of representative government in the interests of all Victorians. The Departments of the Parliament deliver apolitical, professional, and innovative services to support our elected representatives and the Parliament as an institution. Through our commitment to diversity and equality, we are actively engaged in promoting and maintaining a safe and inclusive work environment where all employees are respected, valued, and supported. Our employees are the key to our success and bring new responses to issues and challenges we face in our work in the delivery of quality services to support the work of the Parliament.

**COMPLAINTS AND RESEARCH ASSISTANT**

**JOINT INVESTIGATORY COMMITTEES**

**DEPARTMENT OF THE LEGISLATIVE COUNCIL**
- Ongoing, FT Opportunity
- PoV Grade 4, $92,332 - $104,762 + 11.5% superannuation

**About the role**
The Complaints and Research Assistant sits within the secretariat supporting the Integrity and Oversight Committee - a committee consisting of Members drawn from both the Legislative Council and Legislative Assembly.

Working under the supervision of the Senior Research Officer, you will handle complex enquiries and complaints from the public about integrity agencies oversighted by the Committee, maintaining confidentiality and diplomacy on sensitive issues. You will also provide high-level research and administrative support to the Committee in order to meet regular and tight reporting deadlines.

**About you**

To succeed in this role, you will have proven experience in managing challenging complaints. You will need a high level of resilience, be a strong communicator who works well under pressure, and a collaborative team member.

You possess the capacity to quickly develop knowledge of legislation and procedures relevant to the work of the Committee and provide accurate advice to internal and external stakeholders based on this knowledge. An understanding of the parliamentary environment, its systems and the political process will be highly beneficial.

**Why join us?**

We offer flexible work, come to the iconic heritage listed Parliament House building or our adjacent modern offices and collaborate with the team one day, work from home the next.

We understand that your health and wellbeing are integral to your success and have a range of benefits to ensure your physical and mental health are supported. These include access to health and wellbeing initiatives.

Your professional development is important to us. That's why we have a dedicated learning and development framework, along with development programs and targeted in-house training to support your professional growth.

When you excel at your work and initiate innovative solutions or go above and beyond to demonstrate our values, you will be recognised for your efforts through our reward and recognition program.

For more information about a career with us, visit our website.

**How to apply**

**The process from here**

Please note interviews for this position are likely to occur in January 2025.

**Accessibility**

**Privacy Collection Notice**

The Parliament of Victoria and the parliamentary departments are committed to protecting your privacy. We handle personal information in accordance with the _Privacy and Data Protection Act 2014 (Vic) _**(PDP Act)** and other relevant legislation.

**Child Safe Standards**

The parliamentary departments are committed to upholding the Victorian Child Safe Standards and the protections afforded to children in the _Child Wellbeing and Safety Act 2005_. We are committed to the cultural safety of Aboriginal children, the cultural safety of children from culturally and/or linguistically diverse backgrounds, and to providing a safe environment for children with a disability.

**COVID-19 compliance