Control Room Operator

6 days ago

Sydney, Australia Certis Security Australia Full time

Certis Security Australia is one of Australia’s leading security service provider with over 3,000 employees nationwide, providing our clients with industry leading security services with our state-of-the-art technology and highly qualified staff. As part of the Certis Group, SNP Security and BRI Security deliver integrated security solutions including operations technology, aviation, front-line and concierge security services to clients worldwide.

Position Purpose
The principal objective of the Control Room Operator is to use the CCTV system to efficiently manage incidents and anticipate threats by utilising both live and recorded camera footage.Key Responsibilities
- Complete all computerised logs and incident reports, ensuring that all relevant information isrelayed to the appropriate persons
- Conduct regular preset and manual patrols of the monitored area
- Identify and prevent illegal and/or inappropriate behaviour, which has thepotential to alarm or heighten the risk to members of the general public
- To assist council and Police with the management of emergency situations asrequired
- To control access to site
- To monitor council and security two-way radiosQualification
- Current Security Licence + Monitoring Subclass
- Certificate II Security Operations
- Gallagher Systems Administrator Certification (desirable)
- Microsoft Office training (desirable) Skills
- Exceptional customer service skills
- Superior communication skills both written and verbal
- Basic computer literacy skills KnowledgeExperience
- Previous CCTV monitoring experience will be highly regarded
- Ability and experience writing detailed incident reports
- Experience using access control systems (Gallagher will be highly regarded/advantageous)
- Experience using CCTV software (Genetec will be highly regarded/advantageous)
- Experience working in corporate environment
- Experience working in a team environmentBenefits & Culture
- Friendly and inclusive environment
- Growth and development are supported and promoted
- A discount program where employees, and their family members, can save at over 400 retailers Australia wide
- A well-being program that provides advice about mental, physical, and financial well-being
- An Employee Assistance Program (EAP) that is available to employees and their families
- Cultural diversity is valued and supported
- Emphasis on learning and development, where a state-of-the-art LMS is available to all employees Diversity Statement

Certis Security Australia Master License
NSW - Master Licences
- 40 06 74 602 (SNP)
- 40 51 49 073 (CSA)

ACT Master Licences
- 175 01 220 (SNP)
- 175 017 42 (CSA)

Security Firm Licences
- QLD 413 15 (SNP)
- NT 345 (SNP)
- QLD 315 82 54 (CSA)

Security Agents Licences
- WA SA48 240 (SNP)
- WA SA58 716 (CSA- WA)
- SA ISL 178 143 (SNP)
- SA ISL 235 794 (CSA)
- TAS 3020 (SNP)

Private Security Business Licences
- VIC 652 - 374 - 32S (SNP)
- VIC 689 - 218 - 50S (CSA- VIC)

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