E-commerce Specialist

**About Us**

We are a growing tile and bathware business specialising in high-quality tiles, vanities, tapware and bathroom products. We operate both a physical showroom and a busy online store. As our digital presence expands, we are looking for an organised, tech-savvy and proactive E-Commerce Coordinator to manage our online operations and help us scale.

**Role Overview**

The E-Commerce Coordinator is responsible for managing our Shopify website, product listings, marketplace integrations (via Omnivore), digital content, and basic marketing. You will ensure our online sales channels run smoothly, products are up to date, and customers receive a seamless experience across all platforms.

This role suits someone hands-on, detail-oriented and confident working across multiple digital systems.

**Key Responsibilities - Shopify Store Management**
- Upload and manage products, variations and images
- Create collections, tags, categories, and merchandising layouts
- Update pricing, stock levels and product metadata
- Improve product descriptions and SEO
- Monitor website performance and report issues

**Marketplace Management (Omnivore)**
- Manage integrations with eBay, Kogan, Amazon etc
- Fix feed errors, mapping issues and listing discrepancies
- Ensure product data syncs correctly across all channels
- Optimise product titles, categories and compliance

**E-Commerce Operations**
- Monitor daily orders and coordinate fulfilment
- Handle customer queries relating to online orders
- Work with warehouse team on delivery and stock issues
- Manage returns, replacements and customer follow-ups
- Prepare weekly sales and performance reports

**Marketing & Content**
- Assist with basic marketing campaigns
- Update website banners, promotions and landing pages
- Create simple graphics for sales, events and socials (Canva)
- Support paid ad campaigns (optional, if experienced)

**Admin & Support**
- Maintain product data accuracy
- Assist with pricing updates and supplier information
- Help with showroom/warehouse tasks when required
- Support general business operations during busy periods

**Key Skills & Experience Required**
- 1-3 years experience in e-commerce or online retail
- Strong Shopify experience (mandatory)
- Experience with marketplace platforms (eBay/Catch etc)
- Experience with Omnivore (or similar listing tool)
- Strong computer and admin skills
- Knowledge of SEO basics and product content writing
- High attention to detail and accuracy
- Excellent communication skills

**Preferred but not essential**
- Experience in tiles, bathware, homewares or hardware
- Graphic design skills (Canva)
- Experience with Klaviyo or Mailchimp
- Knowledge of digital marketing (Google/Facebook ads)

**Personal Attributes**
- Reliable, organised and self-motivated
- Able to work independently and meet deadlines
- Fast learner with strong problem-solving skills
- Positive attitude and team player
- Comfortable juggling multiple tasks

**What We Offer**
- A stable full-time role in a growing business
- Supportive team environment
- Opportunities for skill development and progression
- Staff discounts on tiles, bathware and tapware
- Modern office/showroom environment

**How to Apply**

Please send your resume and a brief cover letter detailing your e-commerce experience with Shopify and marketplace platforms.

Pay: $65,000.00 - $80,000.00 per year

Work Location: In person