Call Centre Customer Service

2 weeks ago

Sydney, Australia Keegan Adams Full time

Established & rapidly expanding financial services firm | CBD location
- Will suit an enthusiastic person who enjoys client service & helping people
- $60,000 package | Full product training provided | Mon -Fri business hours only

Our client is a leading financial services organisation with a global presence. Their business has been going from strength to strength over the last few years and as a
**direct result of an internal promotion,** they are continuing to expand their Head Office team.

**Purpose of the role**:
To ensure that the key investor/security holder/advisor/customer contact points deliver a first class service. Your responsibility is to ensure the level of service to investors is exceptional and responded to in a timely and efficient manner.

**Role Responsibilities**:

- Provide accurate answers to security holder queries or escalate to the appropriate department for further investigation.
- To work closely with Client Services (Listed & Unlisted), Corporate Actions, Employee Share Plans to build knowledge and remain updated.
- Accurately record and assign the number of security holder calls to each client after each call into the system for billing purposes.
- The ability to accurately produce holding statements, dividend statements, tax statements, other correspondence as requested and other miscellaneous forms for security holders and callers on request.
- Ability to follow up outstanding enquiries and meet SLA requirements.

**This is an entry level role and as such, no specific work experience is required. What you will bring to the role is the following**:

- Passion to build a career in financial services
- A friendly, confident and helpful manner and positive attitude
- Excellent verbal and written communication skills
- Naturally a ‘people person’
- Strong interpersonal skills
- Strong attention to detail
- Outstanding customer service ethic
- Strong problem solving skills
- Organisational skills

**We are interviewing immediately so please send in your resume via the APPLY link today or call Nallah Hamilton on 02 9216 6723.

  • Call Centre

    2 weeks ago

    Sydney, Australia Global 360 Full time

    Johns Lyng Group - St Leonards Location - Career Progression Opportunities Start your career by joining the Johns Lyng Group! We are an established, innovative, and fast paced construction company with a reputation for service and excellence. **Key Duties & Responsibilities**: - Receive and handle calls from a diverse customer base - Create a memorable...

  • Customer Service Inbound Call Centre

    5 days ago

    Sydney, Australia Keegan Adams Full time

    Our client is a leading financial services organisation. Their business has been going from strength to strength over the last few years and as a **direct result of internal promotions,** they are continuing to expand their customer service team. We are therefore currently looking for **Customer Service Superstars** to work in a permanent...

  • Call Centre Customer Manager

    3 days ago

    Sydney, Australia PERSOLKELLY Full time

    PERSOLKELLY are in partnership with our client based in Preston's looking for an experienced Call Centre Manager who specialise in global tech protection and support provider trusted by some of the world's biggest brands including telco's, retailers and banks to ensure their customers have continuous connection to the technology that enriches their...

  • Collections Customer Service Call Centre no

    1 day ago

    Sydney, Australia Credit Corp Group Limited Full time

    Convenient CBD location, close to Wynyard - Hybrid WFH flexibility for work-life balance and no weekends or late nights - No collections experience required - Supportive training and career progression - gain a TAFE recognised Cert III and IV in Financial Services **About your new role** As a Customer Relationship Manager, you’ll be at the frontline...

  • Entry Level Call Centre

    1 day ago

    Sydney, Australia ProForce Full time

    Sydney CBD based business with WFH opportunities - Be part of a young team of graduates - Access to great training, senior managers, and mentorship **Graduate Opportunity** We are currently working with a global brand who are expanding their Sydney based offices. The graduate role available is a Call Centre/Customer Service Representative and is to join...

  • Call Centre

    5 days ago

    Sydney, Australia KPR Solutions Full time

    Various Sydney NSW locations - Multiple positions available Temp and Perm - Competitive Hourly Rates We are currently seeking enthusiastic and driven Call Centre Operators. Whether you're looking for a temporary or permanent position, we have great opportunities available for you. **About you**: - Ability to handle relevant administrative tasks...

  • Call Centre Officer

    1 day ago

    Sydney, Australia Employ Full time

    Temp to perm position with full-time hours - Inbound Banking Customer Service role - Starting late August This role is with a national provider of home loans who are seeking a number of customer service operators to join their expanding team. This position involves dealing with inbound calls only - **No sales! **You will be answering home loan inquiries,...

  • National Call Centre Manager

    2 weeks ago

    Sydney, Australia Employ Full time

    Call Centre Management Experience - Banking - free gym and pool and hybrid role - Managing a contact centre of 36 and 3 team managers A national provider of home loans and house hold name and market leader is seeking and experienced National Call Centre Manager in banking managing up to 40 agents with the help of 3 team leaders reporting to them. You will...

  • Banking Call Centre Team Leader

    2 weeks ago

    Sydney, Australia Employ Full time

    Must have banking call centre team leader experience - free gym and pool and hybrid role - Managing a team of 12 - 15 - immediate start A national provider of home loans and house hold name and market leader is seeking and experienced banking inbound call centre team leader who has worked in a call centre team leading role previously. You will be one of 3...

  • Call Centre Representative

    1 week ago

    Sydney, New South Wales, Australia Talent Full time $50,000 - $70,000 per year

    Location: Warwick Farm, NSWPay: $34 per hour (contract), with a pathway to permanency.Hours: 38 hours per week, with start times from 8am, 9am or 10am.About The RoleWe are seeking a motivated Contact Centre Representative to join the Customer Care Team of a leading manufacturing organisation. This is an office-based role, supporting our customers and dealers...