Travel Consultant

**Work options**: Hybrid

Work from home and office

**ABOUT US - **Based in Cheltenham, Melbourne

Captain's Choice, Botanica and Antarctica Flights are boutique travel brands offering extraordinary experiences to our guests. As part of the Australian privately owned _APT Travel Group_, we create bespoke and unique travel experiences.
- Captains Choice has been setting the agenda in luxury travel for almost 30 years. We make the impossible possible, providing luxury travel to all corners of the globe using exclusive modes of transport including private jets, luxury trains and boutique vessels.
- Botanica specialises in botanically focused tours and cruises, creating unique itineraries led by expert botanical guides.
- Antarctica Flights offers the world's most unique day trip - a scenic flight from Australia over Antarctica.

**THE ROLE**

If you’re passionate about travel, enjoy talking to people and proficient with systems, this could be the role for you.

Our Travel Consultants are responsible for the end-to-end sale and service of travel bookings for guests and travel agents, with a focus on exceptional customer service. In line with our bespoke journeys, our service is recognised by our guests as industry leading. This role works across Captain's Choice, Botanica and Antarctica Flights.

Specifics for the role include:

- Be the contact point for sales and service enquiries
- Provide exceptional service, across all guest interactions
- Develop and maintain effective and efficient work processes and procedures
- Effectively communicate with internal and external staff
- Establish and maintain a continual review of guest touch points

**OUR VALUES**

Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.
- ** Genuine service**:

- We genuinely care about the experience we create for our guests, trade partners and internal stakeholders
- ** Better together** - We are better when we connect and collaborate, valuing all opinions
- ** For tomorrow** - We pursue opportunities to grow, embracing change and learning from our mistakes. We choose the long-term view over short-term benefits
- ** Celebrate the moments** - We like to have fun at work and share a positive attitude. We celebrate our successes, no matter how big or small. A win for one of us is a win for all

**ABOUT YOU**

As an experienced consultant, you will bring the following to the role:

- Experience in a telephone sales environment
- Ability to work in a fast paced and changing environment
- Previous travel industry experience preferred but not required
- Working knowledge of a GDS preferred but not required
- Proficient and confident with computer systems and programs
- Exceptional customer service skills
- Excellent written and oral communication skills
- High quality attention to detail
- A positive and enthusiastic approach

**WHAT WE OFFER**
- Flexible work place culture with working from home hybrid model
- Monday - Friday, no weekends or late nights
- Comprehensive training across our processes & product range
- Exposure to Product, Training and Operations teams
- Incentives and familiarisation trips to experience our products first hand
- 4 weeks’ annual leave per year plus a bonus week if requirements are met
- Chance to give back via our work place giving initiatives through our One Tomorrow Foundation
- Career growth and development opportunities
- Great team environment throughout the company
- Onsite parking, close to public transport, shops, cafes and Southland

If this sounds like the role for you, please click APPLY and send through your resume and a cover letter outlining your relevant experience.