Customer Service Representative

3 hours ago

Sunbury, Australia Manning Audiology Pty Ltd Full time

**Position Summary**:
We have an exciting new Customer Service Representative (Officer) position for our Melbourne based Clinic. The objective of the role is to be able to provide hearing care services to the local community through patient-centric care. You will be the face of the business. You should have at least 12 months of experience working independently and have good problem-solving skills.

**Our mission**:

- "Is to be the first choice for our community when it comes to providing hearing care"_

**Can you see yourself in this Role?**

This role requires a lot of patience and on-the-spot problem-solving skills. You need to be able to think on your feet to help clients meet their requirements. You would be working with a fun-loving team across the business who go out of their way to help each other and our clients. We believe in strong interpersonal relationships with our team as well as with our clients. If you are self-motivated, you will thrive in this role.

**Your core responsibilities at the job**:

- Providing face-to-face & over the phone (Incoming) support to our clients.
- Everyday administration work at the clinic
- Minor repair & management of hearing aids & Cochlear Implants (Training Provided)
- Processing payment and HSP claims
- Diary management for clinicians
- Follow-up calls to clients (Outgoing)
- Maintain relationship with manufactureres (Repairs & Orders)
- Account handling of clinic & Aged A/R Report along with communication with insurance companies

**Our offer to you**:

- Attractive base salary + Superannuation
- Quarterly Performance Bonus
- Ongoing training & coaching
- Opportunity to grow with the growing company alongside the team

**Our Interview Process**:

- Apply
- Schedule a confidential meeting
- Job Done

**Why Join us?**

We started Manning Audiology in 2015 with a single vision to provide the best client-centric care our local communities need. We are a family-owned business. Since the start, we have grown to have 5 permanent locations and over 15 team members. Now we are expanding to other states to provide the best care our clients enjoy. In the last 7 years, we have developed a very strong relationship with all our clients and are the first choice for medical professionals to trust us to refer their clients to us. Being independent we are able to provide the best possible solution to all our clients. Being owned by an Audiologist, we invest in all the latest equipment and technology for our clinicians to do their job better for what they are good at and not waste time writing file notes day in and day out.

**Job Types**: Full-time, Part-time, Casual

**Salary**: $42,943.56 - $55,000.00 per year

**Benefits**:

- Professional development assistance
- Travel reimbursement

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Brisbane QLD: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

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