Servicenow Assistant Director

4 days ago

Canberra, Australia Department of Employment and Workplace Relations Full time

Executive Level 1
- Canberra, ACT
- $125,220 - $138,394

**About the Department of Employment and Workplace Relations**
We are committed to empowering futures, ensuring rights and enriching lives. We support people to have safe, secure and well-paid work with the skills for a sustainable future as we ourselves strive to be a model employer.

We provide the framework for fair and productive relationships between employers and employees. We also oversee skills development and training initiatives to support those entering the workforce or re-training to take advantage of emerging employment opportunities.

With us, your work directly contributes to shaping the employment landscape. Whether you are engaging in policy development, program implementation, or direct support services, your efforts will have a tangible impact on job seekers, employees and the economy by giving them a framework to build a future anchored and realised through employment.

It is our ambition to do things differently, to create the ‘department of great jobs’- where our people reflect our purpose.

**The Role**
The Service Delivery Coordination team is a small, supportive, and creative team responsible for providing ICT tools and services to the Department and client agencies. The tools support delivery of a wide range if ICT services, with the team focused on utilising the full capability of the tools to deliver efficient or even fully automated services to customers.

Reporting to the Director, the ServiceNow Assistant Director will contribute to the ongoing maintenance and enhancement of the ServiceNow tool, specifically the IT Service Management (ITSM) and Customer Service Management (CSM) products.

**Duties and Responsibilities**
Responsibilities of the EL1 may include:

- Lead a small team of technical staff, fostering innovative solutions, mentoring and effective workload management.
- Oversee the planning, delivery, reporting, and implementation of enhancements, and upgrades within ServiceNow.
- Consult with a wide range of stakeholders to understand their business requirements and processes.
- Build and maintain effective relationships with internal business areas, vendors, and external stakeholders.
- Present technical solutions to stakeholders as part of quality assurances processes.

**How to Apply**
Applicants are required to provide a summary (no more than 750 words) that outlines skills, knowledge, and experience and why you should be considered for this vacancy. You should take into consideration the position overview (including any detailed position specific requirements) when drafting your response. Where possible include specific relevant examples of your work.

The APS work level standards accommodate the diversity of roles across the APS and are structured to clearly differentiate between the work expected (i.e. responsibilities and duties) at each classification level.

In the eRecruit (the department’s online recruitment system) you will also need to:

- upload a Curriculum Vitae
- provide contact details for 2 Referees.

**Eligibility**
**Don’t meet all the role requirements?**

**Citizenship** - to be eligible for employment with the Department, you must be an Australian Citizen or, in limited circumstances, in the process of obtaining it.

  • Servicenow Specialist

    1 week ago

    Canberra, Australia HAYS Full time

    Multiple positions available. Looking to enhance ITSM capability **Your new company** Is looking to bolster its Information Technology Service Management (ITSM) capabilities, through the implementation of ServiceNow. **Your new role** As a ServiceNow specialist, you'll be required to: - Work closely with the Project team to ensure all the Project...

  • Customer Success Manager

    2 days ago

    Canberra, Australia ServiceNow Full time

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • ServiceNow Administrator

    2 days ago

    Canberra, ACT, Australia Digital Canberra Full time $80,000 - $120,000 per year

    Details: Digital Canberra is looking for an energetic person to join the Corporate Applications Section as a ServiceNow Administrator. As the successful candidate, you will play a key role in the ongoing support, configuration, and enhancement of the ServiceNow platform across multiple functional areas, including IT Service Management (ITSM), IT Operations...

  • Senior Services Account Executive

    2 days ago

    Canberra, ACT, Australia ServiceNow Full time $120,000 - $180,000 per year

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • ServiceNow Administrator

    2 days ago

    Canberra, n Capital Territory, Australia ACT Government Full time $80,000 - $120,000 per year

    Closes: 16 October 2025Classification:Information Technology Officer Class 2Salary:$100,650 - $114,448 plus superannuationPosition No:14336Directorate:Digital CanberraAdvertised (Gazettal date):25 September 2025Contact Officer:Qing Rong on or Details:Digital Canberra is looking for an energetic person to join the Corporate Applications Section as a...

  • ServiceNow Developer

    1 week ago

    Canberra, ACT, Australia FinXL IT Professional Services Full time $120,000 - $180,000 per year

    Locations: Canberra ACTLong-term EngagementMinimum Baseline Clearance requiredFinXL is seeking a highly experienced and skilled ServiceNow Developer to join our team in Canberra. This role requires extensive expertise in ServiceNow development, with a particular focus on Human Resources Service Delivery (HRSD). You will be a key contributor in maintaining...

  • Servicenow Technician

    6 days ago

    Canberra, Australia Leidos Full time

    Company Description **About Us** We’re a large scale complex systems integration company, committed to delivering trusted solutions that help to safeguard Australia. With over 20 years’ local experience and the backing of a 32,000 people global network, we’re growing fast. The first thing you learn at Leidos Australia is to leave current thinking at...

  • Servicenow Technician

    4 days ago

    Canberra, Australia Leidos Full time

    Company Description **About Us** We’re a large scale complex systems integration company, committed to delivering trusted solutions that help to safeguard Australia. With over 20 years’ local experience and the backing of a 32,000 people global network, we’re growing fast. The first thing you learn at Leidos Australia is to leave current thinking at...

  • ServiceNow Platform Systems Engineer

    4 weeks ago

    Canberra, Australia IT Alliance Australia Full time

    One of our Federal Government clients is looking for a ServiceNow Platform Systems Engineer in Canberra. We are seeking candidates with the following Skills/Experience: - Minimum of 3-5 years of experience working with ServiceNow in a development or engineering role. - Knowledge of CMDB (Configuration Management Database) and ITIL processes. -...

  • ServiceNow HRSD Senior Consultant

    5 days ago

    Canberra, ACT, Australia Fujitsu Australia Limited Full time $80,000 - $120,000 per year

    About the job ServiceNow HRSD Senior ConsultantWe are FujitsuWe use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our...