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Customer Service

2 weeks ago

Eltham, Australia Tradie Support Services Full time

**Do you thrive in a fast, ever-changing environment, where multi-tasking is required?**

**Do you perform well under pressure, while still delivering a high level of care and customer service?**

**Do you have HIGH attention to detail, and can follow processes?**

**ARE YOU AN AWESOME OFFICE ALL-ROUNDER WITH RECEPTION EXPERIENCE AND A HIGH ATTENTION TO DETAIL **& looking for a supportive team culture, career opportunities & the occasional donut day:

- ) **Then this opportunity is for you**

We are looking for 2 more team member to join our close-knit team based in Research (near Eltham).

**BENEFITS of JOINING OUR TEAM**
- Supportive team culture with the occasional donut day:

- )
- Full Training & Onboarding process
- A casual work environment with uniforms provided and ‘Free Dress Friday’s'
- Full Time or Part Time | 25-38 hours a week (9am to 5pm, 3 - 5 days a week)
- Growing business with **long-term and career progression opportunities**:

- A four-legged team member (Rottweiler), who is also the laziest member of the team, nevertheless, he is a full-timer and we love him.

As a **Client Coordinator & Administration Legend**, you will be responsible for the **day-to-day admin, reception and job scheduling of between 3 & 6 clients**, depending on their size and requirements.

**YOUR JOB WOULD BE TO MAKE OUR CLIENT'S BUSINESSES MORE EFFICIENT & MORE PROFITABLE, as we are here to support their growth and development**

**Your main daily tasks include, but are not limited to;**
- Personal Assistant & Administration Support to our Company Director and **between 3 & 6** clients, assisting them with all of their requirements
- Build & retain relationships with all clients
- **Reception Services** - answering & managing all incoming calls, as well as making outgoing calls
- **Job Scheduling** / Management - Data entry of purchase orders, scheduling jobs in a job management software, communicating with our clients' clients, processing and following up quotes & invoices
- Following, modifying and creating new checklists and processes

**Skills Required**:

- **Ability to work under pressure, create solutions and adapt to change**:

- A **positive attitude** and BRILLIANT phone manner
- Data Entry with **high attention to detail (a MUST) & the ability to Multi-Task**:

- Ability to work well in a team, even when it is busy
- Knowledge of Word, Excel & Outlook
- High-level customer service
- Ability to pick up new computer systems and software programs
- Enthusiastic, flexible and not afraid to get your hands dirty or learn new skills with a varied workload
- Take pride in, and be responsible for your work, and understand the importance of working to a high standard to support our clients

**BONUS POINTS IF YOU HAVE;**
- Bookkeeping knowledge and **Xero **experience
- Knowledge of **ServiceM8**:

- **WordPress **and/or **Social Media **experience
- Knowledge of writing Business Systems, Procedures and Checklists

**YOU MUST LIKE BIG DOGS** as we have a four-legged team member who is also the laziest member of the team, but nevertheless, he is a full-timer.

**Application Process**

If you have the above skills, please submit your resume with a cover letter explaining why you should be considered for this role.

**Please note**:

- There will be a training period at the commencement of this job, and these hours will be paid at a reduced rate.

**Job Types**: Full-time, Part-time, Casual
Part-time hours: 25-38 per week

**Salary**: $25.00 - $30.00 per hour

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Eltham, VIC: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you like dogs?
- Do you smoke?
- Will you be pro-active in learning new software?
- What makes you a great team member?
- How many days & what hours can you work?
- Are you willing to travel to Eltham for work?

**Experience**:

- Reception: 1 year (preferred)
- Office administration: 3 years (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person