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Claims Manager

3 weeks ago

Greater Adelaide SA, Australia Suncorp Group Full time

**Join Suncorp as a Claims Manager (12-Month Contract)**:

- Make a real impact, one claim at a time._

Are you someone who thrives on helping others and navigating complex situations with empathy and confidence? At Suncorp Group, we’re looking for passionate professionals to join our **Terri Scheer Claims team** - one of Australia’s leading providers of landlord insurance.

This is a **12-month contract opportunity**, with multiple roles available across our collaborative Claims teams. Start date for this role is **Monday 28th July 2025**.

**Why This Role Matters**

As a **Claims Manager**, you’ll be the first point of contact for landlords navigating property damage, tenant issues or financial loss. You’ll support them through every stage of their claim - ensuring the process is smooth, fair, and handled with care.

**What You’ll Be Doing**
- **Manage Claims End-to-End**: Own a portfolio of claims, providing clear, timely updates and outcomes.
- **Deliver Exceptional Service**: Be the calm voice and trusted advisor for customers during often stressful times.
- **Liaise Across Teams**: Work closely with assessors, trades, internal departments, and external partners to get the best outcomes.
- **Champion Continuous Improvement**: Bring ideas and feedback to the table - we value fresh thinking.

**What You’ll Bring**
- **Empathy & Compassion**: You genuinely care about helping others and easing their concerns.
- **Strong Communication Skills**: You’re confident, clear and professional - even under pressure.
- **Integrity & Accountability**: You do the right thing, even when no one’s watching.
- **Digital Confidence**: Comfortable navigating systems, tools, and digital workflows.
- **Time Management**: You can balance competing priorities while staying on top of your caseload.
- **Resilience & Flexibility**: You adapt to change and bounce back quickly from challenges.

**What’s in It for You?**
- **Salary**: $76,742.60 inclusive of 12% super
- **Hybrid Working**: Blend of work-from-home and office-based flexibility.
- **Retail Discounts**: Access to savings across 400+ leading Aussie retailers.
- **Insurance Benefits**: Staff discounts across Suncorp’s brands - including AAMI, Apia, Suncorp, and more.
- **Wellbeing Support**: Health insurance deals, gym savings, and access to wellness programs.
- **Inclusive Culture**: Be part of a workplace that values respect, collaboration, and authenticity.
- Note: Benefits may vary by role, location and level. Learn more about Suncorp’s benefits here - _Employee benefits | Suncorp_._

**Why Suncorp?**

For over a century, **Suncorp** has helped individuals, families, and businesses protect what matters most. We’re committed to building a better, more sustainable future - for our customers, communities, and teams.

At Suncorp, **diversity is celebrated** and all voices are welcome. If you’re looking for a role with purpose, people, and potential - this could be your next great move.

**Ready to Chase the Sun?**

**Advertised**: 20 Jun 2025 AUS Eastern Standard Time
**Applications close**: 04 Jul 2025 AUS Eastern Standard Time