Supporter Care Officer

5 days ago

Sydney, Australia Act for Peace Full time

**Use your customer service skills to make a difference**:

- **Act for Peace is a dynamic humanitarian aid and advocacy agency**:

- **Be part of an experienced, award-winning department**:

- **Part-time position (0.6FTE)**:

- **Location: Sydney CBD
**Join us in our work to support people uprooted by conflict and disaster to ensure they have a safe place to belong.**

We believe all people are created equal, and we should love our neighbours as ourselves. Yet, right now, we’re living in a world of ‘us’ and ‘them’. Divisions are deepening, conflicts are escalating, and climate inaction is placing lives in peril.

It means every day, more of us around the world are forced from our homes by violent conflict and disaster.

For more than 70 years, Act for Peace has brought people together to respond to this injustice. Meeting urgent needs, advocating for change and backing displaced people to reclaim control of their lives.

Founded by the Australian Council of Churches, we are a diverse collection of people united by a powerful conviction: to create a just and peaceful society, we must work together. That’s why we work in solidarity with long-term local partners; and collaborate with local, regional and global networks, academics, governments and the UN.

**Together, we’re working to reduce displacement and create safety, dignity and belonging for uprooted people.**

**About this role**

As a Supporter Care Officer, you’ll play a vital role in helping achieve our purpose.

You’re a motivated people person with a strong attention to detail and customer service experience within a charity or commercial environment. Most of all, you’re looking to employ your talents towards a cause you’re passionate about - and make a difference where it’s needed most in the world.

In this role you’ll be part of a collaborative and experienced team that is focused on developing lasting relationships with our supporters and inspiring the Australian public to do more, give more and stay longer in the fight against injustice.

You will work as part of our team that provides exceptional supporter care and you will be responsible for ensuring that every communication with our supporters is meaningful, and draws them closer to the heart of our work.

You will also assist with driving Gift in Will referrals to our Relationship Fundraising Manager, including outbound communications.

**Requirements**:

- Act for Peace takes the prevention of sexual misconduct, fraud and harassment, and child protection seriously. As part of our Child Safeguarding Policy, employment is conditional upon the outcome of an Australian Federal Police Background check, as well as an equivalent police background check for any country in which the applicant has lived for more than 12 months during the last five years and for each country of citizenship. A working with children check will also be required. Strict adherence to our Code of Conduct, Child Safeguarding Policy and the Privacy Policy is mandatory._

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