Supporter Care Officer

5 days ago

Sydney, Australia RSPCA NSW Full time

40% Royal Canin Discount for your beloved pets + Discounts vet services
- Supportive team culture + Confidential EVAP + Expansive staff benefits
- Be part of a trusted organisation, fighting for the rights of all animals

The **Supporter Care Officer** has been established to provide support for the Fundraising department in processing a variety of donations, fulfilling event registration packs and incentives, administration duties, responding to donor enquiries, and answering the donations phone line and inboxes. This role is the first point of contact for donors, and as such an exceptional lever of donor care must be exhibited at all times.

**We are searching for a full-time Support Care Officer to cover an 18 month maternity leave contract.**

**About the Role**
- Sort, open and distribute mail on arrival, daily
- Post receipts, welcome packs, incentives and event registration packs by end of day (EOD)
- Take donations, ticket fees and event registrations etc over the phone
- Respond to all donor queries in a professional, courteous manner - maintaining exceptional donor care
- Complete the donor thank you process to an appropriate standard
- Import various data lists in Salesforce, including Workplace Giving, RSPCA Australia donations, Regular Giving files and raffle ticket purchases, etc
- Follow up on declined transactions within 24 hours
- Maintain databases with complete accuracy, including processing Return to Sender
- Research other charities’ campaigns and donor care processes to keep up to date with the current market

**About You**
- Administration or equivalent qualification, desired
- Minimum one years’ experience in administration or secretarial roles
- Prior experience working in a team environment
- Experience working within Salesforce desirable
- High level of communication and interpersonal skills and attention to detail
- Conflict resolution skills
- Strong organisational skills
- Ability to work autonomously and multitask, as well as contribute to a team
- An interest in animal welfare

**About the RSPCA NSW**
RSPCA NSW is Australia’s best known and most respected animal welfare organisation, working tirelessly to prevent animal cruelty, caring for over 15,000 animals in New South Wales, Australia every year.

We are animal protectors, carers, and advocates, and bring solace to the abandoned, surrendered and injured. We offer shelter, education, veterinary care and compassion, while helping animals in need find loving ‘furever’ homes.

**Benefits and Perks**
- Health & Lifestyle benefits - Access to WHEREFIT Discount Program (activewear, gyms, health supplements, meals and apparel)
- 40% Royal Canin Discount for your beloved pets
- Access to Converge Employee, Volunteer Assistance Program (EVAP)
- 12 weeks Paid Parental and Adoption Leave
- Paid Community Service leave with SES or Rural Fire Service
- Animal Compassionate Leave
- Generous training and education opportunities and leave

If this sounds like the role for you, we would love to hear from you Simply click **‘APPLY’** to send in your resume.

  • Residential Care Officer

    2 weeks ago

    Sydney, Australia Endeavor In Home Care Full time

    **About the role** We are seeking a motivated and compassionate **Residential Care Officer** with strong leadership qualities to join our team. In addition to providing high-quality care and support to residents, this role involves leading by example, coordinating daily care activities, and mentoring junior staff to ensure consistent delivery of...

  • Home Care Support Coordinator

    2 weeks ago

    Sydney, Australia Community Home Care Services Full time

    **Job Summary**: Certificates in Age and Community Care At least 1 year experience in this or similar field A high level of competency in the English Living in Australia We are seeking a Support Coordinator to join a growing business! **Who Are We?** Community Home Care Service is a small non-for-profit organization made up of a team of dedicated and...

  • Residential Care Officer

    2 weeks ago

    Sydney, Australia Green Heart Care Pty Ltd Full time

    **About the Role** We are looking for Residential Care Officer to work with our participants within the community and Supported Independent Living Homes. The successful applicants will work across a range of services. We are seeking people who have a genuine desire to support people with disability who have varied support needs across different services....

  • Administration Support Officer

    2 weeks ago

    Sydney, Australia Ramsay Health Care Full time

    **Administration Support Officer** Ramsay Health Care has an exciting opportunity for an Administration Support Officer to join our RCM National Administration Team! - Australia’s largest private health care provider - Permanent full-time position (2-year fixed term) - Flexible location - hybrid working supported **The Opportunity** The Revenue Cycle...

  • Home Care Support Worker

    7 days ago

    Sydney, Australia Your Aged Care at Home Full time

    **Casual, Part-Time | Sydney, NSW, Australia**: About the role Are you an experienced carer or are willing to undergo training to pursue a career in aged care and disability? We are seeking to hire multiple support workers to join our tight-knit team in the Sydney metropolitan area. As a registered charity organisation, Your Aged Care at Home aims to...

  • Home Care Support Worker

    3 days ago

    Sydney, Australia Your Aged Care at Home Full time

    **Casual, Part-Time | Sydney, NSW, Australia**: About the role Are you an experienced carer or are willing to undergo training to pursue a career in aged care and disability? We are seeking to hire multiple support workers to join our tight-knit team in the Sydney metropolitan area. As a registered charity organisation, Your Aged Care at Home aims to...

  • Home Care Support Worker

    3 days ago

    Sydney, Australia Your Aged Care at Home Full time

    Casual, Part-Time | Sydney, NSW, Australia Are you an experienced carer or are willing to undergo training to pursue a career in aged care and disability? We are seeking to hire multiple support workers to join our tight-knit team in the Sydney metropolitan area. As a registered charity organisation, Your Aged Care at Home aims to provide the highest...

  • Supporter Care Officer

    5 days ago

    Sydney, Australia Act for Peace Full time

    **Use your customer service skills to make a difference**: - **Act for Peace is a dynamic humanitarian aid and advocacy agency**: - **Be part of an experienced, award-winning department**: - **Part-time position (0.6FTE)**: - **Location: Sydney CBD **Join us in our work to support people uprooted by conflict and disaster to ensure they have a safe place...

  • Support Worker

    5 days ago

    Sydney, Australia Mounties Care Full time

    **ABOUT US** Mounties Care, powered by Mounties Group, provides in-home care that supports people to live independently with dignity. We’re seeking compassionate, reliable Support Workers to join our team across Sydney, including but not limited to the following areas: - South-Western Sydney - Inner West - North Shore - Northern Beaches - Eastwood and...

  • Rovering Maintenance Officer- Aged Care

    1 week ago

    Sydney, Australia Heritage Care Pty Ltd Full time

    **You are a fully qualified and experienced Maintenance Officer who is comfortable travelling across 6 of our homes in NSW. You need to be flexible and be able to demonstrate previous experience working in this structure. You would report into the Property and Compliance Manager and while onsite report to the Residence Manager.** **Benefits and Culture** -...